CFTE Center for Finance, Technology and Entrepreneurship
Price on request
Customer Service Skills Course Bundle (4 courses)
Hudson Courses Limited
£ 149 + VAT
Through the Customers' Eyes - Virtual Training
PTP Training & Marketing Ltd
Price on request
Who Should Participate? Anyone working in hospitality, business, retail, transport, distribution.
Government funding available
The Willows North, Alcester Road, CV37 9QR
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Customer Service NVQ Level 2.
About the Course Study Mode NVQ Contact Details
Introduction Who Should Participate? Anyone working in hospitality, business, retail, transport, distribution.
Key Objectives designed for those who are responsible for delivering customer service and interact directly with the customer internally and externally to the organisation.
Course Units The candidate will need to complete 2 mandatory units:
· Prepare yourself to deliver good customer service · Provide customer service within the rules
and 5 optional units eg:
· Go the extra mile in customer service · Deal with customers in writing or using ICT · Deal with customers face to face · Deal with customers by telephone · Deliver reliable customer service
Course outcome: To improve skill, knowledge and understanding of the job role and achieve a nationally accredited qualification in NVQ Level 2 Customer Care
Duration 9 months - 1 year
Tuition Fees(Cost) Dependent on funding options
Progression Route NVQ Level 3 Customer Service
Other Information Start Dates : Throughout the year
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