Customer Service NVQ Level 2

NVQ

In Stratford-Upon-Avon

Price on request

Description

  • Type

    NVQ

  • Location

    Stratford-upon-avon

  • Duration

    9 Months

Who Should Participate? Anyone working in hospitality, business, retail, transport, distribution.

Important information

Government funding available

Facilities

Location

Start date

Stratford-Upon-Avon (Warwickshire)
See map
The Willows North, Alcester Road, CV37 9QR

Start date

On request

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Course programme


Customer Service NVQ Level 2.

About the Course
Study Mode
NVQ
Contact Details

Introduction Who Should Participate?
Anyone working in hospitality, business, retail, transport, distribution.

Key Objectives designed for those who are responsible for delivering customer service and interact directly with the customer internally and externally to the organisation.

Course Units The candidate will need to complete 2 mandatory units:

· Prepare yourself to deliver good customer service
· Provide customer service within the rules

and 5 optional units eg:

· Go the extra mile in customer service
· Deal with customers in writing or using ICT
· Deal with customers face to face
· Deal with customers by telephone
· Deliver reliable customer service

Course outcome:
To improve skill, knowledge and understanding of the job role and achieve a nationally accredited qualification in NVQ Level 2 Customer Care

Duration 9 months - 1 year

Tuition Fees(Cost) Dependent on funding options

Progression Route NVQ Level 3 Customer Service

Other Information Start Dates : Throughout the year

Customer Service NVQ Level 2

Price on request