Customer Service Skills Course Bundle (4 courses)

"Human Resources (HR) is the function within an organization that focuses on the recruitment of, management of, and providing direction for the people who work in an organization. As you can imagine, all of the processes and programs that are touched by people fall under the HR umbrella.

The HR department provides the knowledge, necessary tools, training, administrative services, coaching, legal and management advice, and talent management oversight that the rest of the organization needs for successful operation.

HR functions are also performed by line managers who are directly responsible for the engagement, contribution, and productivity of their reporting staff members. In a fully integrated talent management system, the managers play a significant role in and take ownership responsibility for the recruitment process. They are also responsible for the ongoing development of and retention of superior employees.


This skills bundle covers a variety of human resources courses from business ethics, and employee accountability, to anger management, and bullying in the workplace. You will have full access to all 14 courses to pick and choose what you want.

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