Customer Service Training Courses - Customer Service Training Programs

The Knowledge Academy

Course

In Cardiff

£ 3,995 + VAT

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Description

  • Type

    Course

  • Location

    Cardiff (Wales)

  • Duration

    3 Days

  • Start date

    Different dates available

This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre.
Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions.

Facilities

Location

Start date

Cardiff
See map
Castle Street, CF10 1SZ

Start date

Different dates availableEnrolment now open

About this course

This course is for:

-Project Managers
-Project Teams

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Transactions
  • SAP
  • IT
  • Customer Service
  • Design
  • Project
  • Customer Care
  • Customer Service Skills
  • Customer relationship
  • Communication Skills

Course programme

Course Outline


The Knowledge Academy Customer Service 3 day course covers the following topics:

  • Introduction to Customer Interaction Centre
  • Understanding the Operation and user-specific modification of CIC processes
  • Learn to Design the CIC interface
  • Understand Processing of business transactions
  • Implementing Customer information/contacts
  • Overview of Move-in/out
  • Overview of Disconnection/reconnection of installations
  • Understanding Master Data generator
  • Learn Customizing functions

What will you learn?

  • The ability to understand the customer interaction centre
  • The ability to design Customer Interaction Centre interfaces
  • The ability to process business transactions
  • The ability to implement customer information and contacts

Additional information

Gain an understanding on Customer Interaction Centre Learn the key processes of Customer Interaction Centre Develop knowledge on implementing CIC with Business Processes GUARANTEED LOWEST PRICE IN THE INDUSTRY
Courses delivered by world class training instructors Training provided in luxury venues Includes material and manuals

See related categories

Customer Service Training Courses - Customer Service Training Programs

£ 3,995 + VAT

The best Customer Management courses

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See all