21

Customer Management courses Wales

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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

... and reducing escalation Achieving ‘right first time’ standards Building Customer Relationships that Lead to Loyalty Customer relationship management Getting it... Learn about: Customer Service, Customer relationship, Customer Service... More


£995
+ VAT
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 3 Days

...The Knowledge Academy Customer Service 3 day course covers the following topics: Introduction This course looks at the implementation of the vital... Learn about: Customer Service, Customer Service, Customer Service... More


£3,995
+ VAT
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...The Knowledge Academy Exceptional Customer Service Training 1 day course covers the following topics: Introduction The Exceptional Customer Service... Learn about: Customer Service, Customer Service Skills, Customer Service... More


£699
+ VAT
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...The Knowledge Academy Introduction to Customer Service 1 day course covers the following topics: Introduction This training course is an introduction... Learn about: Customer Service, Telephone answering, Customer Service... More


£999
+ VAT
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  • NVQ
  • Newport (Wales)

... relationships with customers, solution of problems on behalf of customers and the initiation and evaluation... Learn about: Key Account Management, Customer Relationship Management, Relationship Marketing... More


Price on request
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  • Course
  • Rhos-on-sea (Wales)

...Is this course right for me? This course is all about the experience in today’s retail landscape. Customers have many choices where to spend... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients. This Customer Satisfaction as a Selling Tool course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Customer satisfaction, Customer Care... More


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  • Short course
  • Welshpool (Wales)
  • Beginner
  • 1 Day

...Presentation This qualification is designed to introduce the key principles of Customer Service within all hospitality operations. This qualification... Learn about: Customer Service, Customer Retention, Customer Relationship Management... More


£40
+ VAT
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  • NVQ
  • Rhondda Cynon Taff. (Wales)
  • 35 Weeks

...The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing... More


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  • Vocational qualification
  • Carmarthen (Wales)

...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints... Learn about: Key Account Management, Customer Retention, Customer Service... More


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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...The Knowledge Academy Dealing with Difficult Customers 1 day course covers the following topics: Introduction This training course provides... Learn about: Skills and Training, Customer Service, Customer Service... More


£1,495
+ VAT
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  • Course
  • Rhos-on-sea (Wales)

...Is this course right for me? The Customer Service Apprenticeship and Foundation Apprenticeship in Wales respond to the employer need for high levels... Learn about: Skills and Training, Customer Service... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

...Customer Excellence for Finance Staff - 1-day course with PTP Training & Marketing This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. This Customer Excellence for Finance Staff... More


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  • NVQ
  • Carmarthen (Wales)
  • 18 Months

...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently... Learn about: Customer Relationship Management, Customer Service, Customer Retention... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... objections can be handled in a positive way. This How to say 'No' and retain Customer Satisfaction course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Customer satisfaction... More


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  • Course
  • Rhos-on-sea (Wales)

...Is this course right for me? This one-day course provides the fundamental framework on which to base your customer service. It provides delegates... Learn about: Skills and Training, Customer Service... More


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Higher Apprenticeship - Management course in Llanelli
Coleg Sir Gâr Carmarthenshire College
  • A Level
  • Llanelli (Wales)
  • Different dates available

...A Higher Apprenticeship is a work based learning programme at Level 4/5 for employed professionals wanting to develop advanced skills in the workplace. Employees will need to be 18 years or over and working in a supervisory or management position. The Higher Apprentice will attend college... Learn about: Skills and Training, IT Management... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Customer Care, Skills and Training... More


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  • NVQ
  • Rhyl (Wales)
  • 1 Year

...The aim of the course is to extend your knowledge of working in retail and in particular provide you with a customer focus... Learn about: Customer Relationship Management, Customer Retention, Customer Service... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

...Advanced Customer Service for the Public Sector - 1-day course with PTP Training & Marketing An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours... Learn about: Skills and Training, Public Sector, Customer Service... More


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  • Course
  • Rhos-on-sea (Wales)

...conservation, heritage landscape and archeology. Foundation Apprentices will train in one of the following job roles: Conservation Assistant Exhibition... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

... and exceed them in both the sales and after sales roles. This Through the Customers' Eyes course is available throughout the UK. CPD Value 5.5 Hours... Learn about: Communication Training, Sales Training... More


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  • Course
  • Haverfordwest (Wales)
  • Different dates available

...Relationship Marketing - 1-day course with PTP Training & Marketing Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept... Learn about: Relationship Marketing... More


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