Customer Management courses Wales

...Advanced Customer Service for the Public Sector - 1-day course with PTP Training & Marketing An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours... Learn about: Skills and Training, Customer Service, Public Sector...

...Bilingual: n/a With an apprenticeship you earn while you learn, you gain recognized qualifications, job specific skills and knowledge and this helps... Learn about: Hospitality catering...

...This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role... Learn about: Customer Retention Strategy, Customer relationship, Customer satisfaction...

... relationships with customers, solution of problems on behalf of customers and the initiation and evaluation... Learn about: Customer Relationship Management, Key Account Management, Relationship Marketing...

...The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing...

... and reducing escalation Achieving ‘right first time’ standards Building Customer Relationships that Lead to Loyalty Customer relationship management Getting it... Learn about: IT Management, Customer relationship, Customer Service...

...There are over 20,000 people currently employed in North Wales who work in office administration roles and over 48,000 working in customer service, retail and sales. Providing good service in either of these roles is one of the most important things that can set your business apart from the others... Learn about: Skills and Training, Customer Service Skills, Customer Service...

...The Knowledge Academy Dealing with Difficult Customers 1 day course covers the following topics: Introduction This training course provides... Learn about: Customer Service, Customer Service, Improve Communication...

... to progress to a higher qualification such as OCR Diploma in Customer Service - QCF Level... Learn about: Customer Service...

...The Knowledge Academy Exceptional Customer Service Training 1 day course covers the following topics: Introduction The Exceptional Customer Service... Learn about: Skills and Training, Customer Service Skills, Customer Service...

...If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then yes. All places... Learn about: Customer Service...

...The Knowledge Academy Introduction to Customer Service 1 day course covers the following topics: Introduction This training course is an introduction... Learn about: Customer Service, Customer Service, Customer Care...

...Asesiad: Rydym yn defnyddio sawl dull asesu. Mae'n bosib y byddwch yn gyfarwydd â rhai ohonynt ac efallai y bydd eraill yn brofiad newydd. Bydd y dulliau hyn yn cynnwys... Learn about: Customer Service...

...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer Service Skills, Customer Service, Communication Skills...

...Customer service skills are necessary for individuals working in all kinds of jobs and organisations and they are in increasing demand from employers in all sectors. The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints... Learn about: Customer Service, Customer Relationship Management, Key Account Management...