Customer Service Workshop

Customer Service Workshop

About the Course

Who is the course for?
This workshop is recommended for those who either directly work with customers or those who manage people working in a customer service role.
Study Mode
Short Course
Contact Details

Introduction Course Outcome: Delegates will have a greater understanding of who their customers are, what their customers want and how to meet their customers' expectations.

Key Objectives On completion of the course, delegates will:

· Understand why it is important to give excellent customer service
· Know what customer expectations are
· Be able to describe ways to provide high standards of customer service
· Feel confident when dealing with difficult customers

Course Units
· What are the indicators of good service
· Ways to improve the service you deliver
· How to handle awkward customers
· The manager's role in providing great customer service
· Ways to measure customer service

Duration 3 hours

Dates 26/01/2010 - 26/01/2010

Tuition Fees(Cost) £75

Progression Route This workshop provides some underpinning knowledge for Units F5, F6, F7 and F8.