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Customer Services : Verbal Communication Techniques
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
Most people are aware of the limitations of verbal communication. You only have to compare a telephone conversation with an in-person meeting to understand how different the two are. Nevertheless, this doesn’t mean that verbal communication alone cannot be incredibly powerful. It’s simply a case of acknowledging its limitations and working with them strategically. What’s removed from the equation in terms of physical presence can be compensated for in a multitude of ways. Which is precisely why many sales professionals are at their most persuasive when communicating by telephone. The better you understand verbal communication techniques, the more powerful and capable you become as a communicator.
This targeted tutorial has been designed for anyone with an interest in becoming a more advanced verbal communicator. Explore the key differences between in-person and telephone communication, including how the absence of body language has a significant impact on both message delivery and interpretation. Those working in telesales, customer service or similar capacities of any kind may find this introductory course particularly insightful.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Understand the characteristics of verbal communication
Explore verbal communication techniques
Programme Content
Customers support staff
Any customer care workers pursuing CPD
Business owners, managers and supervisors
Team leaders and supervisors.
Telesales workers and operators
Candidates seeking to expand their career opportunities
No prior knowledge is required to take this course.
Reviews
Subjects
- Body Language
- Communications
- Communication Training
- Verbal Communication
- Verbal Skills
- Techniques for results evaluation
- Verbal Communication Marketing
- Verbal Communication Techniques
- Erbal Communication Techniques
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Programme Content
Topics:
- Role of Body Language over phone
- Verbal Communication Techniques
- The four E’s of an effective telephone voice
- A Service Image
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Customer Services : Verbal Communication Techniques