Dealing with Difficult Customers

Dealing with Difficult Customers

About the Course

Who is the course for?
Anyone who deals with customers either face to face or on the telephone.
Study Mode
Short Course
Contact Details

Introduction Course Outcome: Participants will have more confidence and be able to recognise difficult customers and deal with them efficiently.

Key Objectives To equip staff with the skills and confidence required to deal with difficult customers comfortably and efficiently.

Course Units
· What is a difficult customer?
· Different type and how to spot them
· How a difficult customer is like an egg and how to crack them
· Tips on becoming a skilled negotiator
· How to prevent Difficult Customers becoming threatening
· Six easy steps to dealing with difficult customers

Duration 1 day

Dates 19/11/2009 - 19/11/2009

Tuition Fees(Cost) £150

Other Information Additional course dates: 27th January & 25th March 2010.