Dealing with Difficult People Training Course
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Class hours
2h
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Duration
365 Days
"During this excellent Dealing with Difficult People course you will learn what bugs you, who you are and why you respond the way you do, how to make new changes stick, where to stand your ground, and when to walk away. Upon successful completion of the course you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are. You will be learning from an expert instructor, who has an abundance of knowledge to share with you.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date."
Facilities
Location
Start date
Start date
About this course
"You must be 16 or over
You should have a basic understanding of English, Maths and ICT
You will need a computer or tablet with internet connection (or access to one)"
Those who successfully pass this course will be awarded a Dealing with Difficult People certificate. Anyone eligible for certification will receive a free e-certificate, and printed certificate.
Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.
On receiving your request, one of our stuff members will call you or send you a message by explaining everything about the course you are requesting information including how you can sign up, payment options, exam and enrollment requirements etc.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Supervisor
- Difficult People
- Team Leader
- Teacher
- HR
- Manager
- HR Manager
- HR Administrator
- HR Clerk
- HR Professionals
- HR Advisor
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
Course Curriculum
1: Pinpointing Your Triggers
2: Culture, Upbringing and Personality: You’re Responses to Difficult Circumstances
3: Techniques for Defusing Difficult People and Challenging Situations
4: What To Do and Say to De-Escalate Volatile People and Situations
What skills will I gain?
- Get a grip on your own anger and strong emotions
- Be more assertive
- Defuse a volatile situation before it occurs
- Develop the confidence to speak up-and the wisdom to quiet down
What careers can I get with this qualification?
With this qualification, you are able to fulfil various roles, such as:
- HR Manager
- Team Leader
- Teacher
- Supervisor
- Manager
PLEASE NOTE: We do not provide any software with this course.
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Additional information
· You will have one assignment. Pass mark is 65%.
· You will only need to pay £19 for assessment.
· You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days.
Dealing with Difficult People Training Course