Dealing with Incoming Calls Positively
Short course
In London, Birmingham, Bristol and 4 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
May
other dates
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
Facilities
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About this course
To increase confidence in taking all incoming calls
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Customer Care
- Customers
- Companies
- Calling
- Incoming Calls
- Achieving
- Calls
- Really
- Objections
- Excellent Customer Care
Course programme
(Split into two groups)
09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?
09:45 Incoming Calls - The Basics
10:00 Task 2: What Do You Really Want From These Calls?
10:40 GROUP 2 AS ABOVE
12:00 One to One Supervision
14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?
14:20 Golden Rules For Achieving Excellent Customer Care
14:40 GROUP 2 AS ABOVE
15:30 One to One Supervision
16:15 - 16:30 Both Groups Together - Feedback and evaluations
16:30 Summary & Action Plans Agreed
Dealing with Incoming Calls Positively