Developing Excellent Customer Relationships

Herefordshire & Worcestershire Chamber of Commerce

Course

In Worcester

£ 188 + VAT

The best Customer Management courses

See all

See all

Description

  • Type

    Workshop

  • Location

    Worcester

  • Duration

    1 Day

By the end of the workshop, the delegate will: Understand the meaning of customer care. Understand the importance of good professional relationships. Recognise what matters to customers. Develop more Customer Focussed Attitudes. Develop a plan of action to be taken to improve customer service back in the. workplace. Suitable for: This training course is intended for everyone who works with customers.

Facilities

Location

Start date

Worcester (Worcestershire)
See map
Severn House, Prescott Drive, Warndon Business Park, WR4 9NE

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Developing Excellent Customer Relationships

Good customer relationships are the lifeblood of any business. You can do whatever it takes to create new customers but unless they become loyal customers, your business won’t be profitable for long. Good customer care is about getting customers back and happy enough to talk positively about you to others. This workshop is designed to identify ways in which individuals and businesses can develop excellent customer
relationships in order to maintain and improve their customer base.

Course format

This workshop will; use case studies, exercises and action plans to help you to acquire the skill to effectively manage the customer relationship.

Course Contents

• Why your business needs excellent customer care
• Good Professional Relationships
• How good are you at looking after your customer?
• Customer Focused Attitudes
• Understanding Customer Expectations
• The Internal Customer
• Handling Complaints and Problems

See related categories

Developing Excellent Customer Relationships

£ 188 + VAT

The best Customer Management courses

See all

See all