Difficult people and situations

About the series
A series of 4 outstanding dramatized DVDs - a must for every business! Ideal for managers, teams and staff at all levels. Created by Psychologist Eve Ash
Excellent case studies to help develop effective communication and leadership skills. Covers:

• Open communication, conflict resolution, and teamwork.
• Leadership, feedback and problem solving
• Diversity, bullying and sexual harassment
• Customer service, managing complaints and quality assurance

This series contains the following titles:

Bullying and Harassment
Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

Damage Control
An excellent case study of a major product delivery disaster and a very angry client

Leadership Sins
Leadership requires awareness, open communication and the ability to empower others.

Personality Clash
Anne and Kim are very different culturally and in their work styles.


Progamme includes
The series contains the set of 4 DVDs.
Each DVD comes with a workbook with handouts full scripts for each programme