Video Arts courses

...this programme provides a clear framework for experienced and inexperienced international professionals to understand the challenges and complexities...

...effectively by teaching them a series of actions. Programme includes: DVD (23 mins) Course leader's guide Delegate worksheets on disc PowerPoint slides/OHPs...

...is as common as the common cold and it costs UK businesses nearly £11bn every year+. But when someone calls in sick, it doesn't necessarily mean that they're...

...this programme reveals the nine components to supervisory success. Using the scenario of a recently promoted Customer Service Representative (CSR)...

...About the programme No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together...

...options to hand, offering flexibility in negotiation, and how crucial it is to aim for a fair agreement - because if one side or the other does not perceive...

...The key outcomes -Re-motivate staff to cooperate, communicate and depend on each other for the ultimate good of the organisation -Create a safer working...

...reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments...

...part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called...

...setting out key points which will ensure that any appraisal is beneficial to both manager and employee. It explores appraisal as a management skill...

...About the programme Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights...

...Learn the value of each member of staff, regardless of their age Programme includes: DVD (10 mins) Commentary by Jenni Murray User guide with detailed...

...Establishing their bottom line Communicate as equals Assertive behaviour Summary Extra content Body language Giving and receiving praise Dealing with aggressive...

...Establishing their bottom line Communicate as equals Assertive behaviour Summary Extra content Body language Giving and receiving praise Dealing with aggressive...

...and to quieten the voice in your head that says 'I can't do it!'. The key outcomes -Teaches all learners, from the frontline to top executives...

...retrieve relevant information based on a candidate's past experiences. Behavioural interviewing is suitable for managers, supervisors and personnel specialists...

...experiences, and previous posts they've held are all important details that you need to know. But the unanswered question is: how will they actually perform...

...the same treatment from his fitness instructor that he realises that he needs to adopt a more motivational approach. This means keeping people informed...

...and sharing more information -Improve the motivation and productivity of those working for you Programme includes: DVD part 1 (28 mins) Course leader's...

...Release date: 1993 Learning-chapters Not listening The need to listen Listening to ideas; probing with questions Not involving the team with decisions...