Diploma in Customer Service Basics Level

Short course

Online

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£ 29 VAT inc.

Description

  • Type

    Short course

  • Methodology

    Online

  • Duration

    365 Days

Awarded the certificate in Customer Service Basics

"Learn how to go beyond the basics of serving your customers. The Customer Service Basics course teaches learners the fundamentals of customer service that can be applied in a practical environment. Learn to adopt a positive attitude and improve in your communication skills when addressing customers. We often bring our own attitudes and baggage into our jobs. However, customer service requires that you leave all those behind. The customer is the sole focus of the conversation and your goal is to keep them happy and satisfied. The Customer Service Basics is a must have skill for employees to build new communicative patterns and techniques.

The Customer Service Basics course is comprehensive and will cover a range of topics including how to create and implement a service standard, how to evaluate the service standard and make your conversations with customers engaging and memorable.

The Customer Service Basics course will help learners become confident in themselves as effective communicators who are able to provide outstanding customer service. The course is internationally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of Customer Service Basics course."

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course




"The course is aimed at individuals employed in customer service positions
Learners who want to gain employment in customer service.
For anyone interested in improving their customer service skills.
If you want to learn the true art of customer service.

"

"You must be 16 or over
You should have a basic understanding of English, Maths and ICT
You will need a computer or tablet with internet connection (or access to one)"

Those who successfully complete the exam will be awarded the certificate in Customer Service Basics.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.


On receiving your request, one of our stuff members will call you or send you a message by explaining everything about the course you are requesting information including how you can sign up, payment options, exam and enrollment requirements etc.

Questions & Answers

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Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Receptionist
  • Access
  • Customer Care
  • Customer Service
  • Personal Assistant
  • Communication Training
  • Sales Training
  • Hotel Receptionist
  • Customer Handling
  • Customer Service Supervisor

Teachers and trainers (1)

Marc Beneteau

Marc Beneteau

Trainer

Course programme

"

Course Curriculum

➤ Module 01 - Understanding Customer Service

Course Introduction

1.0 Topic A: Understanding Customer Service

2.0 Topic B: Identifying Customer Expectations

3.0 Topic C: Providing Excellent Customer Service

➤ Module 02 - Focusing on the Customer

1.0 Focusing on the Customer

➤ Module 03 - Customer Service and the Telephone

1.0 Customer Service and the Telephone

➤ Module 04 - Handling Complaints

1.0 Handling Complaints

➤ Module 05 - Enduring Stress

1.0 Enduring Stress

Learning Outcomes

  • Understanding the overall fundamentals of customer service.
  • Learn how to identify internal and external customers.
  • Learn how to interact with customers in a positive manner.
  • Be effective in your communication.
  • Learn how to create a memorable experience for your customers.

Progression and Career Path
Once you successfully complete Customer Service Basics you will be qualified to work in the following positions. The Customer Service Basics qualification will also put you in line to demand a higher salary or job promotion.

  • Customer Service Supervisor
  • Customer Service Representative
  • Sales Manager
  • Receptionist
  • Hotel Receptionist
  • Personal Assistant
  • Customer Service Officer
  • Customer Service Team Leader

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)

"

Additional information

Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Method of Assessment
At the end of the Customer Service Basics course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

Awarding Body
The certificate will be awarded by CPD and iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Diploma in Customer Service Basics Level

£ 29 VAT inc.