Diploma in Customer Service: Telephone Etiquette

NVQ

Online

£ 314 VAT inc.

Description

  • Type

    NVQ Level 3

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone.

Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Customer Service
  • Etiquette
  • Aspects
  • Methods
  • Handling
  • Interoffice
  • Employees
  • Messages
  • Voicemail
  • Telephone

Course programme

COURSE CURRICULUM

Diploma in Customer Service: Telephone Etiquette
  • Module One – Getting Started
  • Module Two – Aspects of Phone Etiquette
  • Module Three – Using Proper Phone Language
  • Module Four – Eliminate Phone Distractions
  • Module Five – Inbound Calls
  • Module Six – Outbound Calls
  • Module Seven – Handling Rude or Angry Callers
  • Module Eight – Handling Interoffice Calls
  • Module Nine – Handling Voicemail Messages
  • Module Ten – Methods of Training Employees
  • Module Eleven – Correcting Poor Telephone Etiquette
  • Module Twelve – Wrapping Up
Mock Exam
  • Mock Exam-Diploma in Customer Service: Telephone Etiquette
Final Exam
  • Final Exam-Diploma in Customer Service: Telephone Etiquette

Diploma in Customer Service: Telephone Etiquette

£ 314 VAT inc.