Diploma in Customer Service: Telephone Etiquette
NVQ
Online
Description
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Type
NVQ Level 3
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone.
Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills.
Facilities
Location
Start date
Start date
About this course
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.
Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Reviews
Subjects
- Customer Service
- Etiquette
- Aspects
- Methods
- Handling
- Interoffice
- Employees
- Messages
- Voicemail
- Telephone
Course programme
Diploma in Customer Service: Telephone Etiquette
- Module One – Getting Started
- Module Two – Aspects of Phone Etiquette
- Module Three – Using Proper Phone Language
- Module Four – Eliminate Phone Distractions
- Module Five – Inbound Calls
- Module Six – Outbound Calls
- Module Seven – Handling Rude or Angry Callers
- Module Eight – Handling Interoffice Calls
- Module Nine – Handling Voicemail Messages
- Module Ten – Methods of Training Employees
- Module Eleven – Correcting Poor Telephone Etiquette
- Module Twelve – Wrapping Up
- Mock Exam-Diploma in Customer Service: Telephone Etiquette
- Final Exam-Diploma in Customer Service: Telephone Etiquette
Diploma in Customer Service: Telephone Etiquette