Distance and online learning courses

...It also gives managers a better understanding of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation... Learn about: Business to plan, Business English, Business Studies...

...COURSE CURRICULUM Facebook How Facebook Works Setting up Facebook Business Page Adding Background Graphics and Uploading Pictures Page Settings Using Basic... Learn about: Background Graphics, Social Media, Facebook Business Page...

...time frame format accuracy 10.30 - 11.15 Reading your profit and loss account what it tells you what it doesn't tell you applying ratios and measures... Learn about: Financial Terminology, Financial Reports, Finance Department...

...of the most stable administrative career paths in the UK. HR and payroll roles remain in high demand across business services, education, healthcare... Learn about: New Employees, Payroll Accounting, Financial statements...

...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Best Practice, Call Centre...

...understand organisational vulnerabilities, and contribute to maintaining a secure and compliant working environment. With clear explanations and practical examples... Learn about: Risk Management, IT risk, Risk Management Activities...

...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00...

...This course provides a comprehensive foundation for aspiring and current educators. It covers the fundamentals of teaching, explores the teaching landscape in the... Learn about: Diagnosing ADHD, Treating ADHD, SEN Teaching...

...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Customer Care...

...and budgeting. It is an ideal starting point for anyone wishing to build foundational knowledge in accounting, whether for personal development... Learn about: Financial Terms, Financial Analysis, Low Risk Companies...

...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Customer Care...

...and working with various approaches. The course introduces linguistics basics and focuses on developing core language teaching skills, including speaking... Learn about: Teaching Listening, Teaching Speaking, Teaching English...

...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed...

...Support employee development using effective L&D strategies. Evaluate training impact using recognised methods. Improve communication and facilitation skills... Learn about: Digital Learning, Organizational Learning, Blended learning...

...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn... Learn about: Customer satisfaction, Customer Care...

...Designed for today’s evolving employment landscape, it covers essential topics such as employment contracts, workplace policies, equality, discrimination... Learn about: Labour Law, IT Law, Contractual Terms...

...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Incoming Calls...

...needed to operate effectively in a fast-moving market. This SEO-optimised course covers essential areas such as tenancy processes, property marketing... Learn about: Property Negotiation, Management Laws, Planning & Environment...

...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Difficult People...

...and Communication External and Internal Factors Strategic Risk Management Risk Analysis and Assessment Enterprise Risk Management (ERM) Security Management... Learn about: Risk reporting, Risk Analysis, Security Management...