Distance and online learning courses

...this CPD-accredited diploma provides a valuable foundation that strengthens your CV and enhances your future opportunities in Learning and Development... Learn about: Learning and Development, Blended learning, Digital Learning...

..."the information needed to maintain effective financial control understand key measures of financial performance actions to improve the profitability... Learn about: Financial implications, Non-Finance Manager, Financial Reports...

...helping them navigate common workplace issues with confidence and clarity. Through a structured set of modules, this course explains how labour laws influence recruitment... Learn about: Access Requests, Contractual Terms, IT Law...

...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Call Centre, Best Practice...

...and compliance Learn how to manage viewings and tenancy progression Build confidence in supporting landlords and tenants This course is ideal for anyone... Learn about: Acquisition Costs, Management Laws, Property management...

...a winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget " " Winning the Budget You...

...and support ethical business practices. Through clear, accessible modules, it explains how compliance management operates across sectors such as finance... Learn about: Risk Analysis, Management of Risk, Risk Management...

...09:45 – 10:45 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates' personal experience of poor service... Learn about: Customer Care...

...Through carefully designed modules, you will learn about property types, planning considerations, valuation basics, negotiation techniques, property marketing... Learn about: Value Analysis, Real Estate, Property Development...

...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Customer Care...

...Whether you want to work with senior dogs, recovering dogs, or companion dogs with mobility constraints, this course delivers essential knowledge and applied skills... Learn about: Reward Training, New Puppy, House Training...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to...

...The course welcomes beginners and those looking to refresh or build on existing safety awareness. COURSE CURRICULUM Emergecy Response Emergency Management... Learn about: Training First Aid, Emergency Management, Safety Procedures...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer Care, Customer satisfaction...

...to begin their journey in massage therapy or broaden their expertise in the wellness industry. Understand core massage principles and safe practice... Learn about: Massage Therapy, Neuromuscular systems, Massage History...

...14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups Together... Learn about: Incoming Calls...

...of Accommodation Types of Room Types of Hotel Guests Hospitality Management Introduction to Hospitality Management Influences Which Affect the Industry... Learn about: Customer Service, Managing Yourself, Business Plan...

...13:45 Lunch 13:45 - 15:15 Communication - Negative Words/Danger Phrases Winning Words/Power Phrases Assertive Communication 15:15 - 15:30 Coffee 15:30... Learn about: Difficult People...

...By the end of the programme, they will understand how operations link with finance, marketing, HR, and customer service, making them more confident... Learn about: Six Sigma, Supply Chain Management, Business Process...

...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Email skills, Service levels, Via Email...