Distance and online learning courses

...talent management, coaching, and organisational improvement. Individuals responsible for delivering internal training, onboarding new staff... Learn about: Learning and Development, Blended learning, Digital Learning...

...This Sustaining Effective Financial Control course is a one-day workshop style course which will demonstrate how, by accessing the correct financial information... Learn about: Financial Terminology, Non-Finance Manager, Financial Reports...

...It also appeals to those exploring new career paths in human resources, people management, and organisational operations. This course provides a comprehensive... Learn about: Contractual Terms, Business Transfers, Labour Law...

...(First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives?... Learn about: Best Practice, Call Centre...

...this course offers a flexible and accessible route to learning. By the end, you will understand the responsibilities, expectations, and communication techniques... Learn about: Acquisition Costs, Lettings Management, Property management...

...11:00 - 12:30 Preparing the Case (How to put together successful budget) 12:30 - 13:00 Presentation of Budgets (1) 13:00 - 14:00 Lunch 14:00...

...to strengthen their understanding of UK compliance requirements, organisational governance, and ethical conduct. With its flexible online format and CPD-accredited learning... Learn about: Risk Management, Security Management, Risk Analysis...

...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Customer Care...

...With its SEO-optimised structure, this online CPD course is suitable for anyone looking to improve their understanding of property development... Learn about: Property Market, Value Analysis, Property Development...

...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Customer Care...

...The Dog Mobility Instructor course offers a clear, structured, and practical introduction to supporting dogs with mobility challenges, reduced movement... Learn about: Dog or Puppy Training, Collar Training, Choke Collar...

...12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints...

...assigned emergency responsibilities by their organisation or those who want to build confidence in responding to unexpected incidents. Whether you work in corporate offices... Learn about: Training First Aid, First Aid, Emergency Management...

...13:00 Role Plays 13:00 - 14:00 Lunch Break 14:00 - 15:00 Customer Care Role Plays in Groups 15:00 - 15:30 Developing Best Practice 15:30 - 16:30 Dealing... Learn about: Customer Care, Customer satisfaction...

...The Masseur Training Course provides a structured introduction to massage theory, client care, and core therapeutic techniques. Designed for learners... Learn about: Neuromuscular systems, Sports Massage, Massage Therapy...

...environment How to handle complaints in a positive way " Dealing with Incoming Calls Positively- Virtual Training - Timetable (Split into two groups)... Learn about: Incoming Calls...

...of Accommodation Types of Room Types of Hotel Guests Hospitality Management Introduction to Hospitality Management Influences Which Affect the Industry... Learn about: Quality Training, Customer Service, Managing Yourself...

...Dealing with Difficult People- Virtual Training - Timetable 09:30 - 10:00 Coffee – Course and Personal Objectives 10:00 - 10:30 A Difficult Exercise 10:30... Learn about: Difficult People...

...Analyse operational performance and identify areas for improvement. Enhance decision-making using structured operational tools. Explore supply chain coordination... Learn about: Operations Management, Business Process, Supply and Chain Management...

...What annoys us and what delights us? 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email. 10:30 – 11:00 Verbal communication skills... Learn about: Customer service levels, Customer Experience, Customer Care...