Distance and online learning courses

...writing SMART objectives and produce and action plan" " Successfully Setting and Achieving Business Objectives - Timetable 09:30 - 10:00 Coffee... Learn about: Team Training, Business English, Business Ratios...

...provides a strong foundation for long-term development. Understand core social media marketing principles Create engaging content for major social platforms... Learn about: Media Marketing, Social Media, Facebook Business Page...

...performance benchmarking against your competitors 11.15 - 11.30 Coffee break 11.30 - 12.45 Actions to improve profitability fundamentals of costing knowing... Learn about: Non-Finance Manager, Financial Terminology, Financial Training...

...workplace policies Support recruitment, onboarding, and staff communication Maintain accuracy and compliance within HR and payroll tasks Strengthen administrative... Learn about: Health & Safety, Financial statements, New Employees...

...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre...

...It is suitable for learners from all professional backgrounds, including business, administration, project management, finance, health and safety... Learn about: Risk Management, Risk Management Activities, Understanding Risk...

...All organisations have to prioritise who gets what from the budget process. This course aims to provide specific guidance on how to achieve the best possible...

...knowledge on ADHD and dyslexia. Additionally, it equips educators with skills to support and manage troubled children, ensuring inclusive and effective learning environments... Learn about: SEN Teaching, Treating ADHD, Diagnosing ADHD...

...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course... Learn about: Customer Care...

...and budgeting. It is an ideal starting point for anyone wishing to build foundational knowledge in accounting, whether for personal development... Learn about: Financial Analysis, Financial Terms, Analysis Toolbox...

...do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30... Learn about: Customer Care...

...Understand core TESOL principles and teaching methodologies Plan structured and engaging English language lessons Support learners with pronunciation... Learn about: Teaching Listening, Linguistics Basics, Teaching Reading...

...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00...

...to help learners build confidence in creating intervention plans, assessing learner needs, and supporting professional development pathways... Learn about: Learning and Development, Blended learning, Organizational Learning...

...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer satisfaction, Customer Care...

...UK employment rights or improve workplace decision-making. The content is delivered in a simple, accessible format, making it suitable for individuals at all levels of experience... Learn about: Immigration Requirements, Contractual Terms, Discrimination Law...

...environment How to handle complaints in a positive way " Dealing with Incoming Calls Positively- Virtual Training - Timetable (Split into two groups)... Learn about: Incoming Calls...

...The programme helps learners build key skills in customer service, property viewings, rental valuations, tenancy progression, and compliance... Learn about: Management Laws, Acquisition Costs, Property management...

...16:00 Why Does a Customer Complain? Dealing with Complaints 16:00 - 16:15 Structure for a Difficult Conversation 16:15 - 16:30 What Next? - Summary & Action Plans Agreed... Learn about: Difficult People...

...business environments Assess risks and implement effective mitigation strategies Develop and maintain workplace compliance policies Monitor procedures... Learn about: IT risk, Security Management, Management of Risk...