Distinctive Training courses

...These qualifications will help employers and employees achieve and demonstrate total quality, as part of a continuous customer service improvement programme...

...HIGHLY MOTIVATED WORK FORCE IMPROVED BUSINESS TECHNIQUES AND PROCESSES STAFF BECOME MORE EFFICIENT WITH WORKING IN THEIR BUSINESS ENVIRONMENT IMPROVED...

...information Word processing software Making and receiving telephone calls Using office equipment Ensuring your own actions reduce risks to health and safety...

...The main objective of the awards is to improve business performance. Assessment: All candidates are assessed on the job using a range of methods including...

...Candidates also receive one to one feedback, support and learning following every assessment visit. This feedback is also provided to the employer to...

...estimated to be worth about £10bn annually and employing around 800,000 people. This qualification focuses on service delivery and communication in...

...THE OPPORTUNITY TO DEVELOP NEW SKILLS IMPROVEMENT OF CONTACT CENTRE SKILLS JOB SATISFACTION THROUGH PROVING COMPETENCE RANGE OF OPTIONAL AND IMPORTED UNITS...

...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...

...reactively Work with change by supporting customer service improvements Develop their personal performance Promote additional products and services Process...

...efficient and comfortable service Operating service related equipment effectively Health and Safety Providing professional customer care Driving passenger...

...People who are working in a road passenger transport operations including taxi, chauffeur, community transport drivers and those in passenger support...

...The main objectives of this award are to demonstrate an understanding of Sales techniques face to face or over the telephone. Suitable for: Those who...

...observation, discussion, questioning and witness testimony. This will confirm the candidate´s competence to perform a range of tasks as dictated in the NVQ standards...

...We can provide Skills for Life qualifications, which have been specifically designed to improve an individual´s literacy, language and numeracy skills...

...range of varied work activities, performed in a variety of contexts, some of which are complex or non-routine. This NVQ is designed for Individuals...

...storage and logistics environment. This qualification focuses on: Maintain health, safety and security in logistics operations Develop effective working...

...THIS QUALIFICATION ALSO REQUIRES CHOOSING FROM THE FOLLOWING SPECIALIST AREAS: Custodial Care Finance Health and Safety IT Secretarial EMPLOYER BENEFITS...

...for their administration experience. It is designed for individuals who work as a Secretary, Personal Assistant or Office Administrator to develop their supervisory...

...mapping create standard operating procedures and apply statistics EMPLOYER BENEFITS: SKILLED/QUALIFIED WORK FORCE MOTIVATED WORK FORCE IMPROVED STAFF RETENTION...

...operating procedures and apply statistics EMPLOYER BENEFITS: SKILLED/QUALIFIED WORK FORCE MOTIVATED WORK FORCE IMPROVED STAFF RETENTION REDUCE COSTS IMPROVE...