Distinctive Training courses

...All candidates are assessed on the job using a range of methods including; observation, discussion, questioning and witness testimony. This will confirm...

...Suitable for: Most roles in the contact centre industry Most roles in the contact centre industry This NVQ is a flexible qualification that can be mapped...

...reactively Work with change by supporting customer service improvements Develop their personal performance Promote additional products and services Process...

...Candidates also receive one to one feedback, support and learning following every assessment visit. This feedback is also provided to the employer to...

...EMPLOYER BENEFITS: SKILLED/QUALIFIED WORK FORCE IMPROVED CUSTOMER SERVICE ENHANCE BUSINESS OPPORTUNITIES LEARNER BENEFITS: DRIVERS ARE MORE AWARE OF HEALTH...

...Sales and Telesales environment. Suitable for all Sales advisors within a company. Assessment: All candidates are assessed on the job using a range of methods including...

...This feedback is also provided to the employer to use as part of the internal development process. COURSE CONTENT: Manage and prioritise time for sales...

...EMPLOYER BENEFITS: SKILLED/QUALIFIED WORK FORCE MOTIVATED WORK FORCE STAFF RETENTION CUSTOMER RETENTION BETTER SUCESS RATES LEARNER BENEFITS...

...have some degree of personal autonomy and responsibility who collaborate with others through membership of a team. Their role should include a significant...

...required to make decisions within agreed boundaries and limits. The receipt, movement, storage, handling and dispatch of goods could be by automated...

...organisation and the apprentice to undertake. This particular apprenticeship can be applied across a wide range of sectors and industries creating a...

...Course Content In an organisations´ environment having appropriate service standards is essential for its customers, potential customers, employees and management of a business...

...of the sale process from establishing the need to handling customer objections and confirming the sale to provide additional support during the apprenticeship programme...