E-mail essentials for business

In today’s fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely.
This online learning course highlights best practices for composing effective e-mail, replying to e-mails including knowing who should be on the distribution list, when to reply all, when to forward, and when to copy someone’s manager. It also includes best practices for managing e-mail by understanding the time management aspect of dealing with e-mail, when to keep or delete e-mail, how to organize e-mails, and how to use search tools for managing e-mail.