Effective Communication 2 (Written Communication)

This video will consider the different forms of written communication and how care workers can improve their skills in this area. Subjects covered include: the purpose of written communication and why it is so important; who we write records for; preparation and content; presentation and layout; access to and the sharing of information; confidentiality; and the different types of written communication such as incident forms, letters, service user’s files, medication charts, telephone messages, memos, notes, forms, care plans, risk assessments, menus, and notices. This video explains clearly the role and responsibilities of managers and care workers in undertaking written communication.

Consultant: Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award

Peer Review: Alison Turnbull, Fit to Print

Standards:

Skills for Care Common Induction Standard 4

Subjects covered include:

Communication is Important • Types of Written Work • Who we Write Records for • The Importance of Writing Things Down • Purpose of Communication • Preparation • Content • Presentation & Layout • Access to/Sharing Information • Confidentiality

Supporting Material:

An accompanying CD-ROM contains a Training Pack, which includes a Lesson Plan, 4 group and/or individual exercises and 4 handouts. The CD-ROM also contains Question and Answer sheets a Trainer’s Guide and other supporting materials, all designed to help trainers prepare and run an effective training session.

Duration:

24 minutes of video in 10 sections