Effective Communications

The Communication Process What happens when face to face communication takes place and how to avoid being misunderstood Interview Techniques How to structure and pace an interview Probing to get the best results The use of open and closed question types Transactional Analysis Recognising and applying complimentary communication wavelengths Body Language Signals analysed and described with reference to the interview situation Effective Meetings Structure for preparations and control Discussion leading Communicating By Telephone Establishing the caller's needs What makes a good telephone manner? Written Communications Structure and use of business letters, reports and memos.