How to say 'No' and retain Customer Satisfaction

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd

Short course

In Nottingham, Birmingham, Bristol and 4 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

OctoberEnrolment now open
MarchEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

MayEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

MarchEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

FebruaryEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

JanuaryEnrolment now open
AprilEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

JanuaryEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

NovemberEnrolment now open
See all (7)

About this course


How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Customer Retention Strategy
  • Customer Relationship Management
  • Customer Retention
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Satisfaction

Course programme

How to say 'No' and retain Customer Satisfaction - Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

See related categories

Call the centre

1509889632

How to say 'No' and retain Customer Satisfaction

£ 430 VAT inc.