Effective Communications in the Workplace
Short course
In High Wycombe
Description
-
Type
Short course
-
Location
High wycombe
-
Duration
1 Day
On successful completion of this course, attendees will be able to: understand the principles of effective interpersonal communication in the workplace, avoid ambiguity in verbal and written communications, use assertive language and behaviour to put your point across, recognise, avoid and handle conflict, project a positive image and say no politely, communicate effectively. Suitable for: All technicians working in an ITC environment.
Facilities
Location
Start date
Start date
About this course
None.
Reviews
Course programme
On successful completion of this course, attendees will be able to:
- understand the principles of effective interpersonal communication in the workplace
- avoid ambiguity in verbal and written communications
- use assertive language and behaviour to put your point across
- recognise, avoid and handle conflict
- project a positive image and say no politely
- communicate effectively with all types and levels of people.
All technicians working in an ITC environment.
Prerequisites
None.
Duration
1 day
Course Code
MGA1
Contents
The principles of good interpersonal communication
Listening, learning & liasing
Dealing with complaints and awkward people
Effective questioning and answering techniques
Self-perception and awareness
Negotiating, persuading and influencing.
Effective Communications in the Workplace