Effective Front of House Management

Short course

In

£ 160 + VAT

Description

  • Type

    Short course

  • Duration

    1 Day

By the end of the course participants will be able to: Understand their organisation's purpose and identify development opportunities in their own service delivery. Motivate their front of house team to create a branded audience experience. Research and understand their audiences' needs. Plan practical variations in service delivery to suit different audiences (e.g. appropriate cultural catering, family friendly access). Anticipate how first-time visitors might feel and ensure the front of house team know how to make them welcome. Suitable for: Front of House teams, Box Office Staff, Duty Managers and those who want to develop themselves and their teams in order to improve the audience experience they offer.

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Course programme

Course Outcome:

By the end of the course participants will be able to:

*Understand their organisation's purpose and identify development opportunities in their own service delivery.
*Motivate their front of house team to create a branded audience experience.
*Research and understand their audiences'needs.
*Plan practical variations in service delivery to suit different audiences (e.g. appropriate cultural catering, family friendly access)
*Anticipate how first-time visitors might feel and ensure the front of house team know how to make them welcome.
*Develop creative and practical ideas for fully engaging with their audience, offering a positive overall experience.

Approach:

The course requires participants to be actively involved in group discussions and small group work, through which they will be encouraged to share their ideas, experiences and skills. Participants will have the opportunity to examine their organisation's purpose and artistic policy and put this in context of service delivery. There will be tutor input, as well as handouts at the end offering tips, contacts and ideas.

Additional information

Payment options: Members Price = £100.00+VAT Non Members Price = £160.00+VAT

Effective Front of House Management

£ 160 + VAT