Part Time Customer Service Apprenticeship
Vocational qualification
In Croydon
Description
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Type
Vocational qualification
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Location
Croydon
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Duration
18 Months
The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as: Creating a positive impression with customers. Delivering reliable Customer Service. Developing Customer relationships; and. Resolving Customer Service problems.
Facilities
Location
Start date
Start date
About this course
Applicanst must be between the ages of 16 and 24 to be eligible for funding.
Applicants should have reached a reasonable standard of education and possess the necessary motivation, commitment to study and awareness of the demand of the programme. All applicants will be required to attend an interview and undertake an initial assessment.
Reviews
Course programme
MODE OF STUDY PT
FE LEVEL 2
DURATION 18 months
START DATE(S) Throughout the year
DAY(S)/TIME(S) OFFERED Day release with assessment in the workplace
TOTAL FEE 220 per course
TOTAL OVERSEAS FEE Not applicable
ADDITIONAL COSTS There will be some additional expenses for books
AWARDING/VALIDATION BODY City and Guilds
ENTRY REQUIREMENTS
Applicanst must be between the ages of 16 and 24 to be eligible for funding.
Applicants should have reached a reasonable standard of education and possess the necessary motivation, commitment to study and awareness of the demand of the programme. All applicants will be required to attend an interview and undertake an initial assessment.
PROGRAMME CONTENT/STRUCTURE
The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as:
Creating a positive impression with customers;
Delivering reliable Customer Service;
Developing Customer relationships; and
Resolving Customer Service problems.
PROGRESSION/CAREERS OPPORTUNITIES
After the successful completion of the Customer Service Apprenticeship, Apprentices will gain the following awards:
NVQ Level 2 in Customer Service;
Customer Service Technical Certificate;
Key Skills Application of Number Level 1; and
Key Skills Communication Level 2.
ASSESSMENT STRUCTURE Assessor visits the workplace monthly to assess qualification progress
EXCURSIONS / WORK EXPERIENCE n/a
READING LISTS n/a
Part Time Customer Service Apprenticeship