EFFECTIVE MANAGEMENT - BEYOND THE BASICS

Course Introduction
Knowledge Skills Checklist
Delegation Learning outcomes: Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Communication Learning outcomes: Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Assertiveness, Aggressiveness and Passivity Learning outcomes: Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Giving Feedback Learning outcomes: Be able to plan and evaluate feedback, using it as part of the performance management process.
Performance Counselling Learning outcomes: Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Factors to Consider Before Implementing Disciplinary Procedure
Dealing With Difficult Situations: Case Studies Learning outcomes: Use case studies to analyse difficult situations and learn how to manage them effectively. to research and plan for your continuing professional development.