Enhancing the Visitors Experience

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd

Short course

In Manchester, Birmingham, Bristol and 4 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.


The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.


The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.


During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

MarchEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

NovemberEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

MarchEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

MarchEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

OctoberEnrolment now open
FebruaryEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

JanuaryEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

FebruaryEnrolment now open
See all (7)

About this course


The ability to develop a greater awareness of the visitors perspective and needs
An improved understanding of your own strengths and improvement areas
An increase in the opportunity to gain more advanced Customer Care Skills
A greater ability to handle customer concerns to the benefit of all parties
The opportunity to measure how well you are doing and work on improvement areas
An increase in confidence in dealing with visitors

Questions & Answers

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Customer Care
  • Public
  • Public Sector
  • Care Skills
  • Customer Care Skills
  • Customer
  • Developing
  • Course Objectives
  • Visitors Experience
  • Good Practices
  • Visitor Satisfaction

Course programme

Enhancing the Visitors Experience - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 A Fresh Look at Your Job Roles

10:30 - 11:15 Getting it Right - Building on your Good Practices

11:15 - 12:45 Developing your Customer Care Skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Measuring Visitor Satisfaction

16:30 Summary and Action Planning

See related categories

Call the centre

1509889632

Enhancing the Visitors Experience

£ 430 VAT inc.