Enhancing the Visitors Experience - Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.
The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.
The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.
During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day.
Facilities
Location
Start date
Start date
About this course
The ability to develop a greater awareness of the visitors perspective and needs
An improved understanding of your own strengths and improvement areas
An increase in the opportunity to gain more advanced Customer Care Skills
A greater ability to handle customer concerns to the benefit of all parties
The opportunity to measure how well you are doing and work on improvement areas
An increase in confidence in dealing with visitors
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Public Sector
- Public
- Customer Care
- Developing
- Customer
- Measuring
- Satisfaction
- Handling
- Planning
- Discussion
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 A Fresh Look at Your Job Roles
10:30 - 11:15 Getting it Right - Building on your Good Practices
11:15 - 12:45 Developing your Customer Care Skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Measuring Visitor Satisfaction
16:30 Summary and Action Planning
Enhancing the Visitors Experience - Virtual Training