Essential Workplace Mediation Skills

JSB Training and Development

Short course

In London

£ 550 VAT inc.

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Description

  • Type

    Short course

  • Location

    London

  • Duration

    1 Day

Conflict in the workplace can lead to the breakdown of relationships and result in complicated, stressful and lengthy procedures. Knowing when and how to intervene in relational disputes is the most effective form of conflict resolution saving vital management time. Suitable for: Managers, HR professionals or other professionals who need to facilitate dialogue between others

Facilities

Location

Start date

London
See map
Dove House, Arcadia Avenue, N3 2JU

Start date

On request

Start date

On request

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Teachers and trainers (1)

Diane Hodgson

Diane Hodgson

Diane Hodgson, Director of Coaching and Management Development

Diane has been a trainer for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and is a UKCP Registered Psychotherapist. In addition to training and consultancy projects, Diane provides one-to-one coaching, skills development, stress management and counselling to individuals and company employees.

Course programme

09:30 - Welcome, introduction and outline of objectives
09:45 - The principles and premises of mediation
· Key principles of mediation
· What is relational mediation?
· When is mediation appropriate?
· Mediation styles and theories
· Introduction to the mediation process in practice
· Planning and preparation

10:45 - Coffee
11:00 - Understanding conflict
· Perspectives and perceptions
· Conflictual mindsets
· The conflict triangle

11:30 - The role of the mediator
· Tasks of mediation
· Clarifying the role
· Beliefs and characteristics for effective mediation
· Necessary conditions and attitudes

12:30 - Lunch
13:15 - The Mediation Toolkit - applying it in an informal context
· Holding different perspectives
· Facilitating understanding and empathy
· Avoiding common pitfalls
· Managing emotions - skills for containment
· Managing your own reactions

14:45 - Mediation in Practice
· Opening statements
· Managing the time
· Facilitating the dialogue
· Asking the right questions
· Reframing
· Language of perception

15:00 - Tea
15:15 - Finding a way forward
· Staying neutral - avoiding victim, persecutor, rescuer positions
· Finding a way forward - future focus
· Record keeping
· Written agreements
· Confidentiality
· Exploring challenges

16:00 - Skills in practice
· Q and A
· Challenges of using the skills in practice

16:30 - End of seminar

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Essential Workplace Mediation Skills

£ 550 VAT inc.

The best HR Management courses

See all

See all