First-Line Manager Development

PPi Learning Services

Short course

In London

£ 1,235 + VAT

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Description

  • Type

    Short course

  • Location

    London

The course will give delegates a better understanding of management and practical ideas for delegating, coaching and mentoring.

Facilities

Location

Start date

London
See map
3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Course programme

Course contentThe Responsibilities of Management
  • Role of the manager; communicating your vision; communicating with staff, customers and peers effectively
Personal Awareness
  • Personal authority; recognising the effect you have on others; predicting behaviour
Teamwork
  • Characteristics of effective teamwork; managing conflicts; strengths and weaknesses; effective communication within the team
Trust, Motivation and Leadership
  • Manager as leader and motivator; motivation from personal goals; communication; group motivation; leadership style; authority; attributes of a leader; job satisfaction; job enrichment
Managing Change
  • Creating a positive climate for change; implementation strategies; evaluation methodologies
Delegation
  • Meaning and advantages; identifying activities to be delegated; selecting appropriate staff; barriers to delegation; the link between delegation and leadership style; the difference between accountability and authority
Performance Management
  • Structuring employee expectations; communicating your vision; planning and target setting; evaluating performance; individual potential.
Staff Development
  • Coaching techniques; transforming employee potential; coaching styles; constructive feedback
Problem Solving
  • Tools and techniques to facilitate both logical and creative solutions
Action Plan
  • Participants plan and discuss what they will do on return to work

See related categories

First-Line Manager Development

£ 1,235 + VAT

The best Leadership courses

See all

See all