FRONT OF HOUSE INTERMEDIATE APPRENTICESHIP

By the end of your apprenticeship you will have achieved:

• Level 2 NVQ Diploma in Front of House Reception;
• Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception);
• Functional Skill in Maths Level 1 (if required);
• Functional Skill in English Level 1 (if required);
• Employee Rights and Responsibilities;
• Personal Learning & Thinking Skills.

Your further pathway options include...

Jobs:

• On completion of this Apprenticeship, the apprentice will be competent to work as a Receptionist;
• Following further training and development, progress to Head Receptionist and eventually Front Office Manager, Duty Manager, Front of House supervisor, General Management.

Advanced Level Apprenticeships:

• Advanced Level Apprenticeship in Hospitality Supervision and Leadership
• Advanced Level Apprenticeship in Business and Administration or Customer Service (subject to entry requirements for that Apprenticeship programme).

Further Education (a range of qualifications including):

• Level 3 Diploma in Hospitality.

You will complete online computer based exams at the end of each unit. You will also be assessed by a range of methods such as; Direct observation of tasks or activities, examination of work products produced by learners (e.g. diary notes, site notes, completed reports), examination of witness testimonies from people, other than the assessor, who are prepared to provide statements detailing specific details of learners’ performance, review of records of ‘question and answer’ sessions covering specific aspects of the knowledge and understanding and Professional discussion. All of these assessment methods will build your portfolio of evidence.