Front Office Level 2 NVQ

NVQ

Distance

Price on request

Description

  • Type

    NVQ

  • Methodology

    Distance Learning

  • Location

    Birmingham

  • Duration

    6 Months

Description

To achieve the full certificate in Front Office, you must complete 8 units including the 4 mandatory core units.
Suitable for: This NVQ is designed for people who: are involved in Front Office as their primary work activity. are seeking a career in Front Office and wish to take the first steps. towards professional qualifications. wish to receive recognition for their Front Office experience

Important information

Documents

  • Front Office NVQ Level 2

Government funding available

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Wynner House, 143 Bromsgrove St, B5 6RG

Start date

On request

About this course

There are no formal educational requirements.

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Course programme

The Front Office NVQ Level 2 has been developed from the National Occupational Standards for the hospitality, leisure, travel and tourism industries.To achieve the full certificate in Front Office, you must complete 8 units including the 4 mandatory core units.Mandatory UnitsAll candidates must complete the following four units:- Deal with communications as part of the reception function - Maintain a safe, hygienic and secure working environment- Contribute to effective teamwork - Give customers a positive impression of yourself and your organisation Optional Group ACandidates must complete two of the following optional units:- Deal with the arrival of customers - Deal with bookings - Prepare customer accounts and deal with departures - Maintain and deal with payments Optional Group BThe candidate must complete two of the following units:- Exchange foreign cash and travellers cheques (2R5)- Prepare and print documents using a computer - Record, store and supply information using a paper-based filing system - Handle mail and book external services - Resolve customer service problems - Enter, retrieve and print data in a database - Record, store and supply information using a paper-based filing system

Assessment
Assessment of all NVQs is through submission of a portfolio of evidence and professional discussion, to demonstrate that the requirements are met at the relevant standard

Front Office Level 2 NVQ

Price on request