Fundamentals of Residential Property Management

" Property Management Overview Introduction What is a Residential Property Manager What Skills are Needed to be a Property Manager What is a Typical Day Like for a Property Manager Is Property Management a Viable Career Option Overview of Course Leasing Management Introduction Your Role in the Leasing Process Prospect Management Walking Your Property Pricing Your Availability Marketing a Rent Ready Property The Application Process Security Deposits The Move In Maintenance Management Your Role in the Maintenance Process How Important is Property Maintenance Vendor Management Turning a Vacant Unit Preventative Maintenance Ongoing Maintenance Maintenance Follow Up Policies and Procedures Introduction Your Role in Managing Policies and Procedures The Importance of Establishing Policies and Procedures Leasing Policies and Procedures Operational Policies and Procedures Maintenance Policies and Procedures Fair Housing Law Introduction What is Fair Housing Your Role in Fair Housing The Importance of Fair Housing in Operations How to Report Discrimination Overall Operations Introduction Your Role in Overall Operations Leasing Goals Maintenance Goals Financial Goals Service Goals Staff Management Introduction Your Role in Staff Management One-on-Ones Weekly Team Meetings Training and Development Goal Setting Discipline Service Excellence Introduction Your Role in Service Excellence Managing Property Reputation Resolving Conflicts Maintaining Service Excellence Review Closing Review"