Good Customer Service Skills – Customer Service Courses

The Knowledge Academy

Course

In Cardiff

£ 699 + VAT

The best Customer Management courses

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Description

  • Type

    Course

  • Location

    Cardiff (Wales)

  • Duration

    1 Day

  • Start date

    Different dates available

Delegate pack consisting of course notes and exercises Manual Experienced Instructor Refreshments

Facilities

Location

Start date

Cardiff
See map
Castle Street, CF10 1SZ

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Customer satisfaction
  • Communication Training
  • Communication Skills
  • Customer Service Skills
  • IT
  • Customer Service
  • Skills and Training

Course programme

The Knowledge Academy Exceptional Customer Service Training 1 day course covers the following topics:

Introduction
The Exceptional Customer Service Training course is intended to be an introduction to customer service and the best practices.
Candidates will be able to exceed customer service standards and progress your business reputation.


Pre-Requisites

  • This course does require candidates to be have some experience within the customer service industry.

Who Should Attend

  • Candidates who would benefit most from this course are those looking to gain the skill to be able to work providing Exceptional Customer Service.

Course Outline

  • Introduction to Exceptional Customer Service
  • Customer Service Principles
  • Customer Service Techniques
  • Customer Satisfaction
  • Communication Skills
  • Excelling Expectations
  • Service Standards
  • Captive Customers
  • Building Rapport
  • Building Organisational Reputation
  • Enhancing
  • Best Practices
  • Features
  • Navigation

Additional information

  • Gain the skill to navigate your way around the application interface
  • Candidates will be able to exceed customer service standards
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Understand the best practices within Exceptional Customer Service
  • Courses delivered by world class training instructors
  • Training provided in luxury venues 
  • This course includes material and manuals
  • Book Online  or Call 01344 203999 to speak to a training advisor today

See related categories

Good Customer Service Skills – Customer Service Courses

£ 699 + VAT

The best Customer Management courses

See all

See all