Government Funded Customer Service Skills Distance and online learning courses

...This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers... Learn about: Customer Service Skills, Customer Service...

...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service Skills, Customer Service, Effective Communication...

...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Service, Customer Retention, Customer Care...

...This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service... Learn about: Customer relationship, Customer Manager, Verbal Skills...

...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Effective Communication, Customer Care...

...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Quality Training, Customer Retention, Customer relationship...

...This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. The objectives of this course are to: •Understand excellent service and why it is important •Define service excellence... Learn about: Customer Service, Customer Care, Quality Systems...

...The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles... Learn about: Business Administration, Personal Assistant, Problem Solving...

...Course Description If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Customer Relations... Learn about: Communication Skills, Customer Service, Customer Service Skills...