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Inhouse Customer Service Government Funded
- BTEC
- Inhouse in Addlestone
- Intermediate
- 1 Year
...sector · Providing excellent customer service · Manage own professional development with an organisation · Ensure compliance with legal, ethical and social... Learn about: Customer Service, Relation Management...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence... Learn about: Customer Service Skills, Customer Service...
- Course
- Inhouse
- 1 Day
- Internship
...Transporting parcels, luggage, and other items in the taxi and private hire industries Unit 4: Taxi and private hire vehicle maintenance and safety inspections Unit... Learn about: Driving Instructor, Customer Service, Driving Theory...
- NVQ
- Inhouse
- 18 Months
...enable progression Career Prospects and Progression Career enhancement for those working in customer service situations. Modules Mandatory Units Prepare... Learn about: Customer Service, Part Time...
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Usefull entry level course. Has given me the confidence to take the higher levels
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- NVQ
- Inhouse
- 12 Months
...You can be confident in knowing that you will receive full guidance and support from start to finish. There are mandatory units in each course... Learn about: Customer satisfaction, Customer Care, Customer relationship...
...You can be confident in knowing that you will receive full guidance and support from start to finish. There are mandatory units in each course... Learn about: Customer satisfaction, Customer Care, Customer relationship...
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Usefull entry level course. Has given me the confidence to take the higher levels
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Similar training in other typologies
- Course
- Inhouse in Risca
- Beginner
- Different dates available
...& Septum Eyebrow Ear lobe, Helix, Tragus, Conch, Rook, Daith, Scaffold Plus many more. Areas of piercing covered under demonstration: Microdermal Stretching Overcoming problems... Learn about: Customer interaction, Body Piercing Law, Sterilisation Procedures...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...Duration Typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff. Training Content Nature of communication. Choosing the... Learn about: Customer Service, Customer Care, Telephone Skills...
- Training
- Inhouse
- Intermediate
- 1 Day
...At the end of the course you will be able to: Use various techniques to meet a customer’s needs and expectations Ensure a customer friendly approach Deal... Learn about: Career Development, Customer satisfaction, Customer Retention...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...anywhere in the world. · Hotel Facilities Offered · Housekeeping & Turn-down facilities · Courtesy bar / lounge · Room service · Breakfast & Dinner · Local... Learn about: Customer Manager, Customer Retention Strategy, English Language...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Care, Communication Training, Time management...
...aware of vocal tones and communication habits that can create misunderstanding and negative reactions ❖questioning and listening skills ❖directing the... Learn about: Customer Care, Communication Training, Time management...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
← | → see all
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...training for our clients but also of providing it ourselves. Our Tailored Customer Service Training comes in many formats from one-to-one through to fully... Learn about: Negotiation Skills, Persuasion Skills, Customer Service...
...training for our clients but also of providing it ourselves. Our Tailored Customer Service Training comes in many formats from one-to-one through to fully... Learn about: Negotiation Skills, Persuasion Skills, Customer Service...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Course
- Inhouse in London
- Different dates available
- 1 Day
...Tools to facilitate communication. -The value of personalising interactions and developing relationships. -Vocal techniques that enhance speech and communication ability... Learn about: Customer Service, Call Centre, Communication Training...
- Short course
- Inhouse in London
- Beginner
- Different dates available
...Effective communication • Blocks to communication • Winning trust • Win - wins and 'gifts' • Communication styles • Signalling Non-aggression... Learn about: Conflict Resolution, Lone worker safety, Conflict Management...
- Course
- Inhouse in London
- Intermediate
- Different dates available
...In this half day course, we will share our advice on how best to deal with customer service on social media. Have you ever complained to a brand publicly via social media?... Learn about: Social Media For Customer Services, Customer Service, Social Media...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...will be interactive moving through schedule discussions, practical exercise, building new belief systems and role-plays using live accounts for the role–plays... Learn about: Customer Service Skills, Customer relationship, Sales Training...
- Training
- Inhouse
- Different dates available
- 46 Days
...This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security... Learn about: Dynamics crm, Microsoft Dynamics, IT Auditing...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...(or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques... Learn about: Communication Training, Client Management, Assertiveness Training...
- Course
- Inhouse
- Advanced
- Different dates available
...experience and revenues. We are ideally brought in front end as you never want to rehearse your services on a live audience. Let us challenge your design... Learn about: Customer Service...
- Course
- Inhouse
- Different dates available
...Staying Out of Voice Mail Jail Session Twelve: Closing Down the Voice Session Thirteen: Cold and Warm Calls The Cold Call The Warm Call Session Fourteen... Learn about: Customer Service, Sales Training...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
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- Course
- Inhouse
- Different dates available
- 2 Days
...or internal representation system ❖recognise what’s important to the customer through their use of words and phrases ❖develop their ability to put yourself... Learn about: Customer Care, Customer Service, Telephone Skills...
...or internal representation system ❖recognise what’s important to the customer through their use of words and phrases ❖develop their ability to put yourself... Learn about: Customer Care, Customer Service, Telephone Skills...
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The content was tailored to our needs and hit the spot”
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The trainer was excellent, friendly, professional and managed the group well.
← | → see all
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Using dancing lion training & consultancy to design and deliver our new starter induction programme for customer service and communication has saved us 6 weeks of on the job training time.
← | → see all