Grievance and Disciplinary

Employee Relations: Grievance and Disciplinary

Duration: 2 Days

The Employment Act 2002 came into force in April 2003 bringing extensive changes to employment law, including making the provision of grievance and disciplinary procedures a requirement for all employers. The judiciary system currently puts a high emphasis on the use of grievance and disciplinary procedures and the principles of natural justice in determining employee relations. As well as providing knowledge, this course is also suitable for those who want to develop their skills in grievance and disciplinary hearings.

Course Designed For

Staff who are responsible for conducting a grievance/disciplinary hearing. Employers who need to include these procedures into their policy framework to meet legislation.

Objectives

How will you and your organisation benefit…

Upon completion of this course you should be able to:

• Identify the different uses of a grievance and disciplinary procedure
• List the principles of natural justice
• Plan a disciplinary or grievance hearing
• Summarise and record notes of a meeting
• Follow a step by step procedure for conducting grievance and disciplinary hearings
• Use a range of listening and questioning techniques to extract relevant information
• Take all reasonable steps to avoid unfair dismissal claims arising from improper procedures

Optional: Use of professional actors for role plays and practical activities.

Course Outline

Definitions of a grievance and a disciplinary

• The key purposes of a grievance and a disciplinary procedure
• Reference to Codes of Practice The principles of natural justice

Skills Development

• ♦ Communication skills (verbal, written and non-verbal)

Case Studies in Unfair Dismissal

• Tribunal decisions on not following proper procedures
• Fair and Unfair Dismissal

Learning Methods

• A variety of learning methods to facilitate skill development
• Case studies using process tools
• Trainer input on legislation procedures and checklists
• Lecture/tutor input on legal requirements
• Planning and preparation – a checklist for guidance
• Questioning techniques – open/closed; funnelling; probing
• Active listening skills
• Note-taking – know your own style

Further Development

• Conflict Management
• Effective Communication
• Recruitment & Selection
• Assertiveness Rhodes Training & Development