Handling a Difficult Customer

Janets

NVQ

Online

£ 317 VAT inc.

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Description

  • Type

    NVQ Level 2

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This course will provide invaluable insights into one of the most significant aspects of operating a business – handling difficult customers and dealing with customers both in person and on the phone. Understanding what affects customer retention, knowing the client, optimizing customer service, directing effective communication, managing stress and achieving customer loyalty are some key topics this course will cover.

Moreover, you will discover the reasons behind difficult customer behaviours and emotional responses in dealing with customers. Explore various examples of real-life scenarios of dealing with challenging customers and how to follow up with the customers once you have addressed their issue.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Resolve customer complaints and manage challenging customers successfully
Develop a positive attitude and behaviour to provide a good impression of your organisation
Identify and solve problems, demonstrate excellent customer service
Keep loyal customers and increase customer satisfaction and profitability
Allow customers to get benefit from high-grade service

Handling a Difficult Customer is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Customer Service Agents
Managers
Executives
Receptionists
Customer Service Representatives
Retail Assistants
Sales Assistants

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Attitude
  • Management
  • Stress
  • Analysis
  • Transactional
  • Customers
  • DEALING
  • Difficult
  • Customer
  • External
  • Stressors

Course programme

COURSE CURRICULUM

Customer Relations and Dealing
  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up

See related categories

Handling a Difficult Customer

£ 317 VAT inc.

The best Customer Management courses

See all

See all