Courses in Highland

...When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees...

...different types of cost and how to manage them more effectively. This course is designed for managers and professionals in non-financial roles who... Learn about: Profit and Loss, Capital Expenditures, Account Statements...

...and clear verbal communication Building effortless rapport Networking in and out of the workplace Establishing and maintaining trust Who should attend... Learn about: Maintaining Trust, Motivations of others, Non-verbal Communication...

...Planning and preparing your presentation - Being prepared: making a presentation plan, use of visuals, use of other resources - Building confidence... Learn about: Oratory Techniques, Gathering Information, Building Confidence...

...(logos etc) and the trainer will guide you through the process. There may also be an opportunity to practice the delivery at the end of the course...

...The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and has an excellent background... Learn about: Key Skills, Speaking Clearly, Communication Skills...

...The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques, identify selling... Learn about: Buying Signals, Incoming Calls, Telephone Etiquette...

...No prior knowledge or Project Management experience is assumed. By the end of this course delegates will understand and be able to adequately explain... Learn about: Managing Quality, Setting Goals, Managing Risk...

...work to enthuse and inform its delegates. Cosensa trainers are chosen for their practical experience gained in real life situations and for their ability to inspire delegates... Learn about: Legal Requirements, Quantitative Risk Assessments, Inspiring Others...

...This course is ideally suited for anyone who wishes to be able to identify and where necessary be able to deal appropriately with bullying and or harassment in the workplace... Learn about: Types of Bullying, Unacceptable Behavior, Handling Bullying Formally...

...who wish to ensure that their planned training solutions accurately meet the needs of the business. The trainer for this course has extensive experience... Learn about: Identifying Issues, Evaluation Procedures, Creative Thinking...

...Institute of Personnel Development and holds a variety of coaching qualifications which can be utilised in performance coaching and management development... Learn about: Win/Win Solutions, Effective Facilitation, Taking Control...

...and plain English used to effect · Letter Writing · Using a systematic approach to planning, writing and editing · Effective openings and closings · Using... Learn about: Letter Writing...