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Outbound Telephone Sales


In Inverness ()

£ 201-500


  • Type


  • Level


  • Duration

    1 Day

"Great course!"laine Nulty-Visitors Centre Ltd

The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques, identify selling opportunities and act upon them appropriately.

Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques.

The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help each delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios.

This course is suitable for employees who make appointments or discuss business opportunities with customers on the phone.

The trainer for this course has extensive experience in design and delivery of sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior sales positions in variety of industries.

All delegates who successfully complete this course will receive a certificate of attendance.

Important information


  • Outbound Telephone Sales.pdf

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  • Sales Process
  • Telephone Etiquette
  • Gathering Information
  • Telesales Structure
  • Buying Signals
  • Incoming Calls
  • Requesting Appointments
  • Company Image
  • Overcoming Objections
  • Selling a Product

Teachers and trainers (1)

Margaret Pentland

Margaret Pentland

Senior Consultant

Course programme

Course Content:

By the end of this course each delegate will be able to:

  • Understand and describe the sales process (cycle)
  • Describe and use a simple telesales structure
  • Use simple communication skills to gather information and gain commitment
  • Recognise and respond to buying signals
  • Describe the structure for overcoming objections
  • Understand the importance of relationship selling on the phone
  • Enhance their company's image by dealing professionally with incoming calls
  • Understand the difference between selling an appointment and selling a product or service on the phone
  • Ask for an appointment with confidence
Course benefits:
  • Delegates will take a confident/assertive approach to sales calls
  • The importance of effective listening is stressed
  • This course will enable each delegate to become more effective in their sales role

Additional information

Payment options: Prices start from £345+VAT per delegate. Please note multiple Booking Discounts are available when you book 2 or more delegates onto this course.

These work out as follows: -

2 delegates = 10% discount
3 delegates = 15% discount
4 delegates = 20% discount
5 delegates = 25% discount
6 delegates or more = 30% discount (maximum discount available)

Outbound Telephone Sales

£ 201-500