Hospitality Customer Service Introductory Certificate

Qualification Name:Intro Certificate in Hospitality Customer Service (Level 1)
Course Name:Hospitality Customer Service Introductory Certificate
Course Code:ADCH
Centre:Wembley Park
Applies to:Adults Only
Availability:Part Time Day (TBA Between 9am - 5pm)

Who is this course for?
This course is for you if you are working within the restaurant or hospitality trade need to know how to deal with customers on a day to day basis.

What are the entry requirements?
You will be assessed on your English and maths skills.
After applying you will have an interview to determine which course is suitable for your needs and abilities.

• Minimum Literacy Level: Level 1

Reading: You can read and understand the main points and ideas in different types of writing - for example magazine articles, newspaper stories or short stories. You can understand main ideas from a report, read from a website or college text book, etc. You can use what you have read to help you write an essay or make decisions. Writing: You can present information in different ways. You can use grammar, spelling and punctuation correctly. You can present your thoughts and ideas in a clear way that people can understand.
• Minimum Numeracy Level: Level 1

Interpret Information: You can read and understand tables, charts, graphs and diagrams; read and understand numbers used in different ways; read scales on familiar measuring equipment using everyday units; make accurate observations; identify suitable calculations to get the results you need for your task. Carry out calculations: You can add and subtract, with whole numbers and simple decimals, with or without a calculator; work to the level of accuracy you have been told to use; multiply and divide a simple decimal by a whole number with or without a calculator; understand and calculate simple fractions and percentages; work out the area and volum of rectangular-based shapes; use scale on diagrams; use ratio and proportion; find the average or mean of up to 10 items; find the range for up to 10 items.

What qualification will I receive?
You will receive HAB VRQ Level 1 Hospitality in Customer Service.

Where can it lead?
You can go on to study other related short courses or a stand alone qualification.

What will I study?
Subjects you will study include how to deal with customers, complaints, telephone answering & conversation.

How will I be taught?
You will attend theory sessions, with a candidate handbook to follow.

How will I be assessed?
You will be assessed by a final exam of multiple choice questions.

What support is available while I am on the course?
Students are supported by their tutor through the duration of the course. The College's extensive learning resources are available to all learners. There is substantial language support for students whose first language is not English.

What will it cost?
Full Time Overseas FeesUp to £120*
UK Home FeesUp to £90*
Age under 19 on 31st August of the year you start your course? Study forFREE.

On income-based benefit? You could study for only £30.

Cost & Availability - Please be aware that certain courses are not subject to concessions.