ILM Level 5 Certificate in Service Improvement

The programme embodies best practice from leading edge organisations in all sectors focussed on delivering viable and cashable savings whilst enhancing service quality. Techniques covered include Lean, Six Sigma, Blue Ocean strategy, TQM & Keizen, Value Process Mapping, Robustification, Rich Pictures, Pick Charts, ROI calculations, and Kepner Tregoe decision matrices.

The programme can be delivered on the clients site through highly interactive workshops or is available by distance learning for individuals or groups.

Assessment is through the production of work based improvement report which must demonstrate sound evidence, objective analysis of options and a recommendation which delivers quantifiable savings and service improvement

Action learning sets support the production of the improvement report

Cohorts can be from 8 to 16 and are priced on a day rate basis, regardless of numbers for commissioned programmes.

Previous participants have produced up to £3m worth of savings for their organisations