Impact Factory courses

...with flair and presence Using support materials effectively Making presentations engaging Building confidence Handling situations when feeling wrong-footed... Learn about: Business Presentation, Communication Training, Executive Presentation...

...have begun to feel stale and you feel the need to ‘shake things up’, our Advanced Presentation Skills training will help you raise the bar from good to great... Learn about: Business Presentation, Sales Presentation, Executive Presentation...

...and effectively manage your time. You'll find out which time management issues apply to you, and put together a plan designed to work for you. Improving... Learn about: Presentation Skills, Time management, Team Bonding...

...and others at any type of gathering. Learning how to Join and Leave Groups Feeling more confident Learning how to sell yourself Practicing how to introduce... Learn about: Effective Communication, Personal Effectiveness, Communication Skills...

...during and after change. It offers practical tools to make potentially difficult situations more manageable. Understanding of the Impact of Change Supporting... Learn about: Assertive Behaviour, Strategic Planning, Organisational Change...

...Contact Centre professionals Support teams The Good The Bad and The Ugly Good customer service is the lifeblood of any business. Customers have long memories... Learn about: Assertive Behaviour, Communication Skills, Confidence Training...

...Using film and working with a scenario from your personal experience, you will receive feedback and direction for new ideas as well as fresh tools and techniques... Learn about: Confidence Training, Corporate Communications, Sales Training...

...Filling up your Communications Tool Kit Expanding your Options in Difficult Situations... Learn about: Confidence Training, Relationship Building, Listening Skills...

...Important things like Key Performance Indicators, Health and Safety, Quality and Environmental responsibility. It's all these extra things that can... Learn about: Performance Management, Effective Communication, Team Training...

...on a scale never dreamt of just a few short years ago. Many Digital Copywriters believe that their primary aim is to give lots of information and... Learn about: Report Writing, Effective Communication, Communication Journalism...

...Even if you don't always get what you want, you will be driving what happens between the two of you, not them. Conflict Management Course - CPD Accredited... Learn about: Communication Skills, Difficult People, Conflict Management...

...Eliciting information effectively Holding your ground when you need to Dealing... Learn about: Negotiation Skills, Communication Skills, Effective Communication...

...when they're not Moving projects on to a successful outcome"... Learn about: Project Methodology, Team Motivation, Project Management...

...where they feel they know what they are doing. At this point what they have previously experienced as anxiety they now start to feel as exhilaration... Learn about: Communication Training, Public Speaking, Business Presentation...

...This course aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one... Learn about: Facilitation Skills, Coaching Skills, Listening Skills...

...Delegation Managing Conflict Feeding Upward to Your Own Manager Establishing Clear Boundaries Setting and Achieving Team and Individual Goals... Learn about: Crisis Management, Line Management, Communication Skills...

...tools and techniques. It deals with the frustration, resentment and stress that being too accommodating can create and allows you to find simple... Learn about: Persuasion Skills, Assertiveness Training, Ms Word...

...their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer service... Learn about: Customer Service, Office IT, Customer Relationship Management...

...capacity to influence internally as well as externally and to deal with tricky negotiations. You'll get the opportunity to practise a variety of tools... Learn about: Effective Communication, Assertiveness Training, Persuasion Skills...

...we’ll take a look at short cuts to building and developing rapport on the phone. 20 Rings and You're Out Your company may have a phone culture... Learn about: Assertive Behaviour, Telephone Skills, Assertiveness Training...