Impact Factory courses

...with flair and presence Using support materials effectively Making presentations engaging Building confidence Handling situations when feeling wrong-footed... Learn about: Executive Presentation, Confidence Training, Communication Training...

...Handle awkward situations Deal with getting wrong-footed Find new ways of engaging an audience Go off piste Reduce dependance on Power Point Look at different... Learn about: Communication Skills, Executive Presentation, Business Presentation...

...unexpected events that steal time Tools and techniques for effective delegation How to say 'no' to some 'now' requests... Learn about: Persuasion Skills, Presentation Skills, Presentation techniques...

...Create great first impressions and become an ace networker to build lasting business relationships. Demystify the ""art of networking"". It is just a... Learn about: Effective Communication, Personal Effectiveness, Body Language...

...management course cpd accredited Understanding of the impact of change Supporting and preparing for impending changes Managing others through changes... Learn about: Strategic thinking, Creative Thinking, Change Management...

...Contact Centre professionals Support teams The Good The Bad and The Ugly Good customer service is the lifeblood of any business. Customers have long memories... Learn about: Effective Communication, Assertiveness Training, Negotiation Skills...

...finesse your impact and deal with some of your customer's styles that leave you feeling less comfortable... Learn about: Sales Presentation, Confidence Training, Corporate Communications...

...Skills Course provides you with the opportunity to really understand and practise effective communication. You'll look at what gets in the way of you being... Learn about: Listening Skills, Corporate Communications, Communication Skills...

...at the line management role * Getting from being managed to managing * Each person's unique qualities and strengths * Unspoken line management responsibilities... Learn about: Confidence Training, Effective Communication, Performance Management...

...E-magazines or other marketing materials, brochures or advertising flyers - we'll help you to finesse your skills so that you attract your audience and keep them wanting... Learn about: Effective Communication, Writing Skills, Communication Journalism...

...CPD Accredited Conflict Management Course Objectives: Working with difficult people Using honesty and agreement Turning arguments into discussions Defusing... Learn about: Difficult People, Effective Communication, Conflict Management...

...of different negotiation scenarios. We all have to negotiate. Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase... Learn about: Persuasion Skills, Relationship Building, Negotiation Skills...

...and Techniques Recognising Different Process Stages Giving Effective Feedback Knowing what to Do when Things are Going Well Knowing what to Do when They're... Learn about: Project Manager, Team Motivation, IT Project Management...

...Confidence is a key factor in developing as a public speaker. Therefore all our public speaking programmes concentrate on what already works for a delegate... Learn about: Public Speaking, Communication Training, Effective Communication...

...who wants to develop these skills Managers and Supervisors Trainers This one-day Coaching and Mentoring Course is for people wishing to develop their coaching... Learn about: Coaching Skills, Facilitation Skills, Listening Skills...

...Delegation Managing Conflict Feeding Upward to Your Own Manager Establishing Clear Boundaries Setting and Achieving Team and Individual Goals... Learn about: Effective Communication, Team Building, Crisis Management...

...We spend a considerable amount of time on the ‘Art of Saying No’ and give you more opportunities to unfold your most assertive core. Understanding Why... Learn about: Negotiation Skills, Persuasion Skills, Confidence Training...

...Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service... Learn about: Customer Service, Confidence Training, Customer Relationship Management...

...of influence Practicing Compensation rather than Compromise Creating your Personal Negotiation Strategy Making Impactful Briefings Creating the Right First... Learn about: Effective Communication, Negotiation Skills, Assertiveness Training...

...Where Are You? Where you are and what's around you can have a big impact on how you come across on the phone. Using drawings and post-its we'll take... Learn about: Confidence Training, Assertiveness Training, Assertive Behaviour...