Influencing Skills for ICT Professionals
Short course
In High Wycombe
Description
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Type
Short course
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Location
High wycombe
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Duration
1 Day
On successful completion of this course, attendees will be able to: identify the different styles of negotiation open to you, recognise assertive, aggressive and non-assertive behaviour and language, develop an assertive belief in yourself and use assertive language and behaviour, respond positively to aggressive or non-assertive behaviour from others.. Suitable for: All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.
Facilities
Location
Start date
Start date
About this course
None.
Reviews
Course programme
On successful completion of this course, attendees will be able to:
- identify the different styles of negotiation open to you
- recognise assertive, aggressive and non-assertive behaviour and language
- develop an assertive belief in yourself and use assertive language and behaviour
- respond positively to aggressive or non-assertive behaviour from others.
All those who provide service within the IS/IT environment. This course is particularly appropriate for Service Desk/Help Desk personnel.
Prerequisites
None.
Duration
1 day
Course Code
MGB1
Contents
How to recognise aggressive, assertive and non-ass
Developing an assertive belief in yourself and han
Projecting a positive image and saying 'No' polite
How to negotiate for what you want
Persuading and influencing.
Influencing Skills for ICT Professionals