Internal Sales

At the conclusion of the internal sales training course each delegate will be able to:-

• Understand the benefits to an organisation of efficient internal sales skills
  
• Develop a strategy for increasing revenue per client
  
• Increase 'repeat order' percentages
  
• Set Key Performance Indicators to measure progress

Course Content

The Internal Sales training course covers the following topics:-

• What is Internal Sales? - Definitions
  
• Understanding your product or service
  
• Understanding your client's requirements
  
• Telesales Skills - dealing with objections and difficult people
  
• Customer Contact Skills - e-mail, fax and letter
  
• Identifying Up-Selling and Cross-Selling Opportunities
  
• Turning Negative situations into ones with Positive outcomes
  
• Implementing 'lean' philosophies into internal sales-customer focussed
  
• Managing priorities in a multi-client environment
  
• Setting realistic 'stretch' KPIs
  
• Measuring and reporting on progress

The internal sales traininig course is limited to a maximum of twelve delegates.

This is a non-residential training course.

Prices are correct at the time of publishing, but may be varied in line with market conditions from time to time.