Intermediate Level Apprenticeship in Customer Service

Wirral Metropolitan College

Course

In Birkenhead

Price on request

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Description

  • Type

    Course

  • Location

    Birkenhead

This apprenticeship is designed for applicants who are in paid employment within Customer Service, to achieve the theory and practical elements of the qualifications which recognise the skills they gain in the workplace.

Facilities

Location

Start date

Birkenhead (Merseyside)
Conway Park Campus Europa Boulevard Conway Park, CH41 4NT

Start date

On request

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Subjects

  • IT
  • Customer Service

Course programme

As a customer service apprentice, your exact duties will depend on your employer. It's likely that you'll be working with a team to handle various tasks which will involve dealing with internal and/or external customers. This sort of work requires a strong sense of responsibility and good communication skills.

Qualifications gained:

Level 2 Diploma in Customer Service (QCF) (Competence Element & Knowledge Element) Functional Skill in Mathematics at Level 1 Functional Skill in English at Level 1 Employment Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS)

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Intermediate Level Apprenticeship in Customer Service

Price on request

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