Introduction to Account Management
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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Short course
In Birmingham, Bristol, Edinburgh and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
May
other dates
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.
Facilities
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About this course
An understanding of the value added by Good Customer care
Knowledge of how to manage Good Customer Care
An understanding of the need to set standards
How to develop customer relationships from a business development perspective
Reviews
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
← | →
Course rating
Recommended
Centre rating
Ben
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Management
- Customer Care
- Customer Manager
- Account management
- Customer Care Skills
- Management Techniques
- Management Tools
- Management Skill
- Customer Excellence
- Customer Behavior
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 What is Customer Care and what is its value?
11:00 - 12:00 An Introspective Look at Current Practices
12:00 - 13:00 Managing Good Customer Care
13:00 - 14:00 Lunch
14:00 - 15:00 Setting Standards to Maintain and Increase Profits
15:00 - 16:30 Communication. Asking Questions and Listening
16:30 - 16:45 Summary & Action Plans Agreed
Introduction to Account Management