Introduction to Process Management

Operating processes are the DNA of any organisation. Most organisations make a substantial investment in documenting their processes when implementing change or demonstrating compliance, however much of this investment is often subsquently lost as the documentation is not re-usable or quickly becomes out of date. Implementing process management good practice protects the investment

Duration and Format
1-day instructor-led classroom training with hands-on exercises l All delegates will be provided with full course materials for future reference

Course Contents-

• What is a process and where do I begin?
• Process mapping technique & best practice
• Mapping processes from different perspectives
• Creating an end to end view of a process
• Understanding the impact of change on a process
• Maintaining process assets through change
• Creating consistency and buy-in
• Picking the right tool for the job
• Assessing process management maturity