Introductory Certificate in Service Sector HAB Level 1 in Customer Service in the Workplace

Vocational qualification

In Luton

£ 120 + VAT

Description

  • Type

    Vocational qualification

  • Location

    Luton

  • Duration

    1 Day

Enables understanding of the importance of good customer service in all sectors of industry; identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling. Multi-choice examination at end of the day.

Facilities

Location

Start date

Luton (Bedfordshire)
See map
New Bedford Road, LU2 7BF

Start date

On request

About this course

Keen interest.

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Course programme

Introductory Certificate in Service Sector HAB Level 1

Course Content
Enables understanding of the importance of good customer service in all sectors of industry; identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling. Multi-choice examination at end of the day.

Entry Requirements
Keen interest.

Progression / Leads to
Level 2 Customer Service/Conflict Handling

Course Code :NHD1-CGCS01
Start Date : 16/10/2009
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No

Course Code :NHD1-CGCS03
Start Date : 05/02/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No

Course Code :NHD1-CGCS04
Start Date : 07/05/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No

Course Code :NHD1-CGCS05
Start Date : 18/06/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No

Introductory Certificate in Service Sector HAB Level 1 in Customer Service in the Workplace

£ 120 + VAT