Introductory Certificate in Service Sector HAB Level 1 in Customer Service in the Workplace
Vocational qualification
In Luton
Description
-
Type
Vocational qualification
-
Location
Luton
-
Duration
1 Day
Enables understanding of the importance of good customer service in all sectors of industry; identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling. Multi-choice examination at end of the day.
Facilities
Location
Start date
Start date
About this course
Keen interest.
Reviews
Course programme
Course Content
Enables understanding of the importance of good customer service in all sectors of industry; identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling. Multi-choice examination at end of the day.
Entry Requirements
Keen interest.
Progression / Leads to
Level 2 Customer Service/Conflict Handling
Course Code :NHD1-CGCS01
Start Date : 16/10/2009
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No
Course Code :NHD1-CGCS03
Start Date : 05/02/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No
Course Code :NHD1-CGCS04
Start Date : 07/05/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No
Course Code :NHD1-CGCS05
Start Date : 18/06/2010
Day/ Time :Friday 0900 - 1800
Duration : 1 Days
Location : New Bedford Road Campus
Level : 1
Fee : £120.00
Fee Waivers Available : No
Introductory Certificate in Service Sector HAB Level 1 in Customer Service in the Workplace