IT Help Desk & Support Training Pack (with ITIL®, Microsoft and CompTIA)
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I love this centre, they are very fast and give you the best work-related material for free.
← | →
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Marvelous experience, the online support was outstanding. I would recommend it to everyone.
← | →
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The PMP Course that I took was great. In general, instructor explained well each element. I learned a lot from this course and it helps me to improve my process and be prepared for the certification process.
← | →
Vocational qualification
Online
Description
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Type
Vocational qualification Level 2
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Be able to smoothly run an IT help desk by improving your credentials with this package that includes ITIL®, Microsoft and CompTIA training.
Facilities
Location
Start date
Start date
About this course
This course is for anyone who is looking to improve their skills within IT support, whether you be an IT professional or someone looking to get into IT.
This course has no prerequisites.
Once completed, this package will allow students to function in roles such as IT Support Technician, IT Support Specialist and Technical Support.
Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require.
Reviews
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I love this centre, they are very fast and give you the best work-related material for free.
← | →
-
Marvelous experience, the online support was outstanding. I would recommend it to everyone.
← | →
-
The PMP Course that I took was great. In general, instructor explained well each element. I learned a lot from this course and it helps me to improve my process and be prepared for the certification process.
← | →
Course rating
Recommended
Centre rating
Dimitrios Alexiadis
FAHMIDA SALEEM
Former Student
Vicki Blewer
Stacey
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Network Training
- Access
- Network
- Installation
- Systems
- Security
- Networking
- Computing
- Windows
- ITIL
- Support
- CompTIA
- Microsoft
- IT
- Mobile devices
Course programme
- The Service Lifecycle
- Key Concepts and Definitions
- Service Strategy
- Service Design
- Service Operation
- Functions
- Roles
- Technology
- Architecture
- Internal Hardware Components
- Storage Fundamentals
- Expanding Hardware Capabilities
- Working with Peripherals
- Mobile Devices
- Network Troubleshooting
- Networking and Hardware
- Installing Windows Operating Systems
- Configuration and Management in Windows
- Utilising Alternative Operating Systems
- Virtualisation and Cloud Computing
- Managing Mobile Devices
- Understanding System Security
- Troubleshooting
- Operational Procedures
Manage and Maintain Windows 8 - managing drivers and hardware, resolving connectivity problems, maintaining Windows 8.1, troubleshooting start up issues, user settings, remote computers, remote connectivity, resource access for domain and non-domain members and applications.
Configuring Windows 8 - installation and deployment, enterprise management, managing user settings, managing security, optimisation and recovery, mobile computing and configuring hardware access, networking resource access and applications.
Configuring Windows 10 - installation, managing storage, data and printers, apps, device security, maintenance, troubleshooting and recovery, deploying Windows 10 enterprise desktops, user profiles, user state virtualisation, managing desktop and application settings using group policy, configuring devices, network connectivity and client Hyper-V.
Microsoft MCSA - Windows 7
- Installation
- Upgrading and Migrating
- Deploying Windows 7 in the enterprise
- Enterprise Management
- Monitoring and Maintaining Systems
- Configuring hardware and applications
- Network Connectivity
- Access to Resources
- Mobile Computing
- Security Options
- Backup and Recovery Options
- Identifying and Resolving Log-in Problems
- Troubleshooting Network Issues
- Mobile Computing and Remote Access
- Securing, Maintaining and Troubleshooting Windows 7 Desktops
- Configuration of Disks and Devices Drivers
- File Access and Printers
- Network Connectivity
- Evaluate Applications Compatibility
- Assess Deployment Methods
- Design Standards Images
- Deploying Windows 7 with AIK and Lite Touch
- Installation
- Migrating User State with USMT 4.0 and WET
- Planning, Configuring and Managing the Client Environment
- Planning and Deploying Applications and Updates
- CompTIA Network+
- CompTIA Security+
Additional information
IT Help Desk & Support Training Pack (with ITIL®, Microsoft and CompTIA)