IT Help Desk & Support Training Pack (with ITIL®, Microsoft and CompTIA)

4.6
5 reviews
  • I love this centre, they are very fast and give you the best work-related material for free.
    |
  • Marvelous experience, the online support was outstanding. I would recommend it to everyone.
    |
  • The PMP Course that I took was great. In general, instructor explained well each element. I learned a lot from this course and it helps me to improve my process and be prepared for the certification process.
    |

Vocational qualification

Online

£ 675 + VAT

Description

  • Type

    Vocational qualification Level 2

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

Be able to smoothly run an IT help desk by improving your credentials with this package that includes ITIL®, Microsoft and CompTIA training.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course


This course is for anyone who is looking to improve their skills within IT support, whether you be an IT professional or someone looking to get into IT.

This course has no prerequisites.

Once completed, this package will allow students to function in roles such as IT Support Technician, IT Support Specialist and Technical Support.


Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require.

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Reviews

4.6
excellent
  • I love this centre, they are very fast and give you the best work-related material for free.
    |
  • Marvelous experience, the online support was outstanding. I would recommend it to everyone.
    |
  • The PMP Course that I took was great. In general, instructor explained well each element. I learned a lot from this course and it helps me to improve my process and be prepared for the certification process.
    |
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Dimitrios Alexiadis

4.5
19/08/2017
What I would highlight: I love this centre, they are very fast and give you the best work-related material for free.
What could be improved: Nothing.
Would you recommend this course?: Yes

FAHMIDA SALEEM

4.5
21/06/2017
What I would highlight: Marvelous experience, the online support was outstanding. I would recommend it to everyone.
What could be improved: All good
Would you recommend this course?: Yes

Former Student

4.5
29/05/2017
What I would highlight: The PMP Course that I took was great. In general, instructor explained well each element. I learned a lot from this course and it helps me to improve my process and be prepared for the certification process.
What could be improved: .
Would you recommend this course?: Yes

Vicki Blewer

5.0
19/05/2017
What I would highlight: This has been the best way to learn; at my own pace with proper support. I had no lessons to attend so can do it in your own time.
What could be improved: Nothing
Would you recommend this course?: Yes

Stacey

4.5
22/05/2016
What I would highlight: I recommend this company for courses to anyone, all the help you'll need is always there when you need it.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Network Training
  • Access
  • Network
  • Installation
  • Systems
  • Security
  • Networking
  • Computing
  • Windows
  • ITIL
  • Support
  • CompTIA
  • Microsoft
  • IT
  • Mobile devices

Course programme

ITIL® Foundation
  • The Service Lifecycle
  • Key Concepts and Definitions
  • Service Strategy
  • Service Design
  • Service Operation
  • Functions
  • Roles
  • Technology
  • Architecture
CompTIA A+ 220-901

  • Internal Hardware Components
  • Storage Fundamentals
  • Expanding Hardware Capabilities
  • Working with Peripherals
  • Mobile Devices
  • Network Troubleshooting
  • Networking and Hardware
CompTIA A+ 220-902

  • Installing Windows Operating Systems
  • Configuration and Management in Windows
  • Utilising Alternative Operating Systems
  • Virtualisation and Cloud Computing
  • Managing Mobile Devices
  • Understanding System Security
  • Troubleshooting
  • Operational Procedures
Microsoft MCSA - Windows 10 & 8

Manage and Maintain Windows 8 - managing drivers and hardware, resolving connectivity problems, maintaining Windows 8.1, troubleshooting start up issues, user settings, remote computers, remote connectivity, resource access for domain and non-domain members and applications.

Configuring Windows 8 - installation and deployment, enterprise management, managing user settings, managing security, optimisation and recovery, mobile computing and configuring hardware access, networking resource access and applications.

Configuring Windows 10 - installation, managing storage, data and printers, apps, device security, maintenance, troubleshooting and recovery, deploying Windows 10 enterprise desktops, user profiles, user state virtualisation, managing desktop and application settings using group policy, configuring devices, network connectivity and client Hyper-V.

Microsoft MCSA - Windows 7
  • Installation
  • Upgrading and Migrating
  • Deploying Windows 7 in the enterprise
  • Enterprise Management
  • Monitoring and Maintaining Systems
  • Configuring hardware and applications
  • Network Connectivity
  • Access to Resources
  • Mobile Computing
  • Security Options
  • Backup and Recovery Options
  • Identifying and Resolving Log-in Problems
  • Troubleshooting Network Issues
  • Mobile Computing and Remote Access
  • Securing, Maintaining and Troubleshooting Windows 7 Desktops
  • Configuration of Disks and Devices Drivers
  • File Access and Printers
  • Network Connectivity
  • Evaluate Applications Compatibility
  • Assess Deployment Methods
  • Design Standards Images
  • Deploying Windows 7 with AIK and Lite Touch
  • Installation
  • Migrating User State with USMT 4.0 and WET
  • Planning, Configuring and Managing the Client Environment
  • Planning and Deploying Applications and Updates
  • CompTIA Network+
  • CompTIA Security+

Additional information

Flexible, interest-free part payment options available.

IT Help Desk & Support Training Pack (with ITIL®, Microsoft and CompTIA)

£ 675 + VAT