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Course

Distance

£ 899 + VAT

Description

  • Type

    Course

  • Methodology

    Distance Learning

To show how to achieve excellence in customer and employee satisfaction day-in and day-out, 365 days a year.

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Course programme

The aim
To show how to achieve excellence in customer and employee satisfaction day-in and day-out, 365 days a year.


About the programme
This inspirational programme, based on a real-life case study, looks at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognised as a leader in service. Valuable for all levels of the organisation, it shows how success is about consistent excellence - the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back.

Stew Leonard's Dairy is featured on FORTUNE Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.


The key outcomes

-An invaluable demonstration of best practice
-Inspires great customer service
-Helps you provide an inspirational working environment


Programme includes:
DVD (15 mins)
Course leader's guide


Information:
Produced by Enterprise Media.

It's show time

£ 899 + VAT